267 results found
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Importing 3rd party contacts to identify calls
We are regularly asked by customers about using 3rd party contact information to improve the context of their reports.
Principally for historical CDRs this would mean appending the records with a contact name to see more easily who the caller was.
We have been advised of a workaround whereby dummy DNIS entries can be used to generate this information, but this solution is not scalable, or dynamic.
Our suggestion is that if Akixi reads the Broadworks Enterprise Common list for corporate contacts by API, any CLI matches could result in the names being appended to the CDRs without Akixi needing…
21 votes -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
1 vote
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OrecX Call Recording integration
Integration with OrecX API to stream call recordings as Akixi does for Dubber today.
2 votes -
colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote -
Send email and/or SMS alerts when alarm threshold is met
Send email and/or SMS alerts when alarm threshold is met... This may be the same request as "Alarm Notifications" in Uservoice.
14 votes -
ACD Agent functionality on Trunk Users
Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.
2 votes -
Geographical location call heat map
The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.
5 votes -
Automatically Add The Extension When Adding An ACD Agent
Is it possible to implement a flag that automatically detects if the extension user is configured when adding an ACD Agent in Akixi?
Unfortunately, at this current moment, many resellers don't know that the ACD Agent won't work unless both components are configured in Akixi. So many, just configure the ACD Agent without realising that the extension component is not yet configured and only realise the issue when running the agent via the report and no statistical data is available.
In this case, when attempting to add an ACD Agent in Akixi, and the extension is not yet configured, would…
3 votes -
A visual addition to Akixi Lite
I believe the Akixi Lite version will be greatly enhanced by adding some visual content. My idea would be to investigate a visual (possibly fixed) but informative dashboard for the range. This would appeal to the start-up businesses and smaller end of the analytics marketplace. The feature may give samples of reports such as the wallboard, the chart views, and other live reports found in 1000 etc. However, they would be general overviews for the whole business and encourage customers to upgrade to higher products. Crucially, they would deliver visual strengths of Akixi at a very competitive pricing giving Akixi…
1 vote -
single sign on via ADFS
we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.
7 votes -
Alarms - Flash out with Extension number
Hi Team
As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .
Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.
Thanks
Karthik1 vote -
6 votes
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its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
4 votes -
The ability to show data for more than one Hunt Group on a Wallboard
It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.
I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.
10 votes -
Template Reports
Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise
4 votes -
"Time since last call"
On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.
8 votes -
Undo Delete and/or Recycle Bin for reports
Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.
6 votes -
The tool-tip box containing calls statistics on the BLF view transitions away
When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.
It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.
3 votes -
Calls by Hour Interval Report
We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.
8 votes
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