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  1. When you copy a Dashboard report to another supervisor, the attached sub-reports are not also copied. You have to find which folders they are in and copy them separately. Can this be changed so they are automatically copied?

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  2. The Call Center Agent report today, in order to produce a report that shows "only BroadWorks Call Center related traffic [exclude direct calls to/from agent outside the queue]" requires setting a filter criteria set at minimum based on devices [restrict device filter to just ACD queues]. In situations where there is a very large number of ACD queue devices, the process of defining the filters is unwieldy. The basic ask is to create a new Call Center Agent report type variant which has an IMPLIED filter of "just call center queue activity", i.e. automatically exclude direct extension calls and only…

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  3. K Agent and Professional need to support Charts... Akixi ONE needs to support charts to match ECCR. Please let me know if you have questions

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  4. Customer is asking for a load-shared design on existing APD design. For Example, have half customer channels on ADP1 and the other half on ADP2. The use case is trying to reduce the impact when a failure on an ADP, only half of the customers would in effect have to failover.

    Ticket: 33238

    1 vote

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  5. We have had a customer that would like to use the Akixi platform and integrate their CRM in to the live information, they are currently having issues where the limit of 1 request per 6 minutes is making the integration redundant.

    being a busy call centre environment the limit would need to be improved or removed.

    would this be something that Akixi would look at in future developments?

    1 vote

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  6. Could we include maybe as a Ticked box the overflow off into the Financial calculation .
    at the moment ,calls are classified as abandoned when hung up whilst ringing the Hunt group for 20 seconds before it overflows to the External Third party IVR. But the IVR is only a voicemail message telling the caller to check on line , so for our customer , these calls overflowed to the IVR are theoretically , potential lost booking , hence they would like to have the value added to the financial abandoned ones.
    Thank you

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  7. Our Customer IT are requesting access as Administrator to Akixi.
    We would like Akixi to send an e-mail when any users are added or removed so we can check the correct Billing.

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