27 results found
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Supervisor Account Recovery
If you accidentally delete a Supervisor from Akixi, it is gone. There is no recovery option. If a customer has custom reports that they have built, they are also gone. It would be nice to have a 30 day trash bin where deleted accounts go in the event that it was a mistake. This would be a huge time saver for customers and partners.
1 vote -
Is it possible to change the reporting language to something other than English?
Is it possible to set the web portal language on a user by user basis when it comes to individual Akixi supervisor logons/users? Would the Product Management team be able to advise if they intend to add other language packs in the future (and at what cost/timescale) as part of any release? Are there any plans to do this? Thank You..
1 vote -
Present Akixi Reports in an iframe
Have the ability to embed Akixi reports in an Iframe, allowing Akixi to be displayed from within other 3rd party solutions
3 votes -
French(Canadian) Language Support
Add product language support for French(Canadian). This would cover application and reports availability in English and French(Canadian)
1 vote -
Reset password button in Omnichannel Panel
Currently, if an agent has forgotten their Akixi password, they are unable to request a password reset from the Omnichannel Panel and have to instead navigate to the Akixi web app. As not all agents use the Akixi reporting suite, it would be useful for them to be able to issue a reset request from the panel.
2 votes -
Unreturned calls still showing red when returned
Unreturned calls still show red, even when an agent has returned the call. It only goes green if the customer has rang back in again. so difficult to manage.
If they could also change colour that would be good.
1 vote -
Lost Call Notifications
Have the ability to setup email notifications for missed calls, so that you can be emailed the information of the call and make the call back in good time, as opposed to it being a manual process of checking an hourly report which could be blank or having to check the dashboard.
6 votes -
Akixi 3000 Email HOLD status
We need to be able to put an email in “Hold” status, for example when a customer contacts an Insurance broker (our client), the brokers Agent needs to contact an underwater for pricing and wait for response, before the brokers agent can then reply to the email back to the customer with the offer.
The broker Agent would also would need to deal with other emails in between this response so would need to be able to take more than one out of the queue.
As the email picked from the queue would remain uin the agents mail box, this…
3 votes -
Increase API download limit above 4000
Increase the Report API download limit to over 4000
8 votes -
A re-seller portal
A re-seller portal to see all admin credentials for customers along with access to their invoicing.
7 votes -
Search Capability for AKiXi Online Help
Clients have requested the ability to search AKiXi Online Help.
You can use the browsers search capability (CTRL-F), but that only works for the active page. It does not allow the client to search the entire Online Help.
Very Respectfully,
Alex Lawson2 votes -
Wallboard for Agents
One of our customer has expressed the need for some sort of wallboard that agents can view when working from home, as working from home has become the norm it would be useful for agents to be able to see how many calls are waiting etc, they would have this in the office on large screens but now dont have this functionality.
9 votes -
Banner edit
Allow customer-driven banner editing for internal maintenance events and service outages.
1 vote -
Ability for end-user to run soft-sync
Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.
3 votes -
DNIS Records
Customers regularly ask for a contact name displayed on reports based on the CLI of the contact called/calling.
I am aware that we can add DNIS records on Akixi but these have to be manually added individually. The possibility to bulk upload these as a CSV would be handy.
Or ideally for the DNIS record to be looked up in the Horizon directory so information doesn't have to be uploaded in to Akixi.
Many thanks
3 votes -
ACD
Support for more ACD codes beyond the hard limit of 10.
3 votes -
disposition codes reporting
disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.
0 votes -
Omnichannel Panel Download
make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.
1 vote -
Report data stored duration
We have been asked for report data to be kept past the current 12 months, 2 or 3 years if possible
6 votes -
Ability to shrink user details from Horizon to Akixi
The customer would like to be able to shrink the names from Horizon to Akixi
I.e. Joe Bloggs on Horizon would show as Joe B on Akixi2 votes
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