Wallboard for Agents
One of our customer has expressed the need for some sort of wallboard that agents can view when working from home, as working from home has become the norm it would be useful for agents to be able to see how many calls are waiting etc, they would have this in the office on large screens but now dont have this functionality.
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Hi Anne,
I am pleased to let you know that feature is available with Akixi ONE.
Akixi ONE is an application user type which allows employees to report on their real-time individual performance as well as the call and contact activity happening in the wider team.
Akixi ONE users have access to up to ten of the most popular Akixi reports (including the Wallboard) and every report can be custom built with up to six metrics.
You can find out more information on Akixi ONE on our website here: https://www.akixi.com/call-management-solutions/akixi-one/
Thanks,
Marcus