78 results found
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Wallboard fields
Ability to have windows flashing red instead of flashing a darker shade of colour, this would make stats like Avg Waiting Time more noticable when on a wallboard.
Images attached to help show.
1 vote -
Alarm bell icon next to report name
Add an alarm bell icon next to the report name, like the one for scheduled reports. This will make it easier to find which report has the annoying alarm going off all the time!
1 vote -
sort
Hi, it sounds simple and thought I may be missing something but found out it isn't possible. Can you please add the ability to change the column that the report is sorted on (ascending or descending). For example, looking at a historical call report the sorting is being done on the 'Ended' column, however I want to be able to have the calls sorted by the 'Started (Dist)' column so the calls are listed by the time the calls came in not when they ended.
2 votes -
Agent Color Control
Allow us to control the colors for each agent so we can specify the color based on their “Agent/Device Status”. Possibly even allow us to ONLY color the “Agent/Device Status” cell instead of the entire agent line. Coloring a single cell (Agent/Device Status) cell makes it easier to read the wallboard.
See attached screen shot comparing our old wallboard to the Nextiva wallboard…..same number of agents doing the same tasks, but the screenshot of our old wallboard is much easier to read and identify what is going on.
1 vote -
Consolidate Agent Status Fields on Real Time Report
**It would be very beneficial to populate the data from the following fields on the real time reports:
Call’s Device Name (Called)
Call’s Type/Direction
Device Status Description
ACD State Description
Not-Available Code DescriptionInto a single column, currently we have to display 5 columns on the wallboard to get this information and it makes the wallboard extremely difficult to read**
Here are a few examples.....
- If an agent is "unavailable" because they are on "Break", then they are not "Idle".....they are on "Break".....no need for 3 separate fields "Idle", "04" and "Break"
- If an agent is on an…1 vote -
Enable borders in the dashboard
It would be useful to have a setting within the dashboard view to enable borders on the component reports, which would help add some distinction between the contained reports.
This would be useful (for example) where multiple desktop wallboards are within a dashboard, to help make clear where one wallboard ends and another begins.
2 votes -
Additional or more customizable Dashboard Layout templates
It would be great to have additional layout options for Dashboards.
I am working with a client whose data isn't comfortably viewable in any of the layout templates. Some of their reports need to be full length (vertically), but some will be so short they could conceivably stack 4 reports vertically. Having the ability to further customize the layout (or even to get some more out-of-the-box layout templates) would allow them to get all of the agent reports properly segmented and viewable on one screen in a much more visually digestible way.
Would also be great is some allowed for…2 votes -
Dynamically scaling filter list limit
It would be useful if the "Maximum Filter List Limit" could dynamically adjust based on the actual number of devices configured against the customer setup.
Currently, this defaults to 150 but does not automatically increase once the number of devices exceeds this. If this could automatically increase based on the true number of devices configured in Akixi, it would help avoid confusion once we exceed this default value.
2 votes -
Email only when there is data
When scheduling reports it would be handy to only have the report emailed if there is data present in the report. For example if a missed calls report has been configured, rather than is sending each hour and someone needing to check it to see if there is any data it would be better to only send if there is data in the report to show there is a missed call. Other solutions offer this report and has been mentioned when we have migrated customers to Akixi.
2 votes -
The Audit Trail needs a "quick search" or export capability
The Audit Trail needs a "quick search" capability so you can search by typing a telephony server or admin name, etc... An export for searching would be a temporary solution, but ultimately "search" within the application is the requirement
1 vote -
Colour-coded report tabs
Could an option in the report parameters be added to allow report tabs to be colour-coded on the tab bar at the bottom of the screen? Mockup attached.
Thanks for listening.
3 votes -
Add 'create new folder' button
As far as we can see, the only way to create a new folder is to edit an existing report and add a new folder path in the 'modify report' screen.
A one-click 'create new folder' option within the folder panel on the left of the portal would be great. Thanks for listening.
If we've missed something obvious and there's already a quick way of creating a new folder, please point us in the right direction. Thanks.
4 votes -
Track inbound calls originating from unmonitored devices to monitored devices
Currently, if an unmonitored user makes an inbound call into a monitored user or service (HG, queue), the call is not tracked in Akixi. This request is track all calls regardless if the calling party is an unmonitored user or not.
Scenarios:
• If a non-user was to call in from any phone, it would be reported in the. Agent/queue stats because it was a call to the queue.
• If an un-monitored user was to call in from their cell phone, it would be reported in the Agent/queue stats because it was a call to the queue.
• BUT……4 votes -
Present Akixi Reports in an iframe
Have the ability to embed Akixi reports in an Iframe, allowing Akixi to be displayed from within other 3rd party solutions
3 votes -
Scrolling Ticker
Ticker tape/scrolling text panel for wallboards. To display incentives, projects for teams working on outbound campaigns. The ability to add an RSS news feed to this would be useful also but custom messages would be the main requirement.
1 vote -
Working week to begin on Mon not Sun
Nothing ground breaking, but can we have the option to change the working week in the custom date range panel (see attached) back to Mon-Sun rather than Sun-Sat? We can't remember when exactly (last year perhaps), but this changed in one of the big updates a while ago.
Thanks for listening.
1 vote -
Application Users with Read Only Access to be allowed to change the date range of their reports but nothing else
I have set the customer's Application User accounts as read only to prevent them from messing up the filters etc.. but this stopped them from accessing the clock icon to change the date range of the report so I had to give them full access.
It would be great if I could limit their access from modifying the report details but allow them to modify the date range of the reports so they can run historic reports from any day, week, month etc.. I.E. show the clock Icon on the reports in Read Only mode.3 votes -
Want to build any report easily by using “DEVICE FILTER” by allowing column 2nd “[Any Device]” to be sortable...
Would want to build any report more easily by using “DEVICE FILTER” by allowing 2nd column “[Any Device]" (i.e., "the descriptor") to also be sortable...
current default- 1st column phone numbers are in ascending order.
desired enhancement- 2nd column Descriptor filed in ascending Alpha/numerical order.Example: Build reports by Store # ID (or groups of Store # ID’s for a particular region)
<Sort this column>xxx-xxx-xxxx Store 00008
xxx-xxx-xxxx Store 00402
xxx-xxx-xxxx Store 05005
xxx-xxx-xxxx Store 09001
. . .
xxx-xxx-xxxx Store 999991 vote -
Historic Calls - Time stamps
Within the historic calls reports add the ability to have individual calls listed together in one chain.
Currently each leg of the calls is listed within the report based on time stamp rather than as one individual call containing all the legs together which makes it difficult to see quickly within the report the flow of the call.1 vote -
Reports - multiple email addresses
Many have asked to have extra email addresses assigned to send out their weekly reports as its very limited
6 votes
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