Agent Color Control
Allow us to control the colors for each agent so we can specify the color based on their “Agent/Device Status”. Possibly even allow us to ONLY color the “Agent/Device Status” cell instead of the entire agent line. Coloring a single cell (Agent/Device Status) cell makes it easier to read the wallboard.
See attached screen shot comparing our old wallboard to the Nextiva wallboard…..same number of agents doing the same tasks, but the screenshot of our old wallboard is much easier to read and identify what is going on.
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Alan Sanchez
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