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  1. Hello

    I spoke to Gary about this yesterday and although the call was worthwhile I haven't managed to come up with what I would like.

    I have a report which shows an extension and the start stop times of calls through the day. It isn't the easiest thing to interpret, in chart view the best I can get is a time line.

    What I would really like is to generate a chart which looks like the attached pic.

    It is so at a quick glance it is possible to see just when extensions are in use throughout the day, thereby…

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  2. I think there should be an option to include all calls that go to voicemail in the recaptured lost callers.

    Currently on our platfrom if a call is answered by voicemail it doesn't show as a o nthe lost call report, even if the caller doesn't leve a voicemail and is a lost call.

    But we have client who need voiemail but want to manage if voicemail calls are being left that they are being returned promptly.

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