Settings and activity
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2 votes
Alan Sanchez
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1 voteAlan Sanchez
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1 voteAlan Sanchez
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2 votesAlan Sanchez
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An error occurred while saving the comment Alan Sanchez
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The status time should re-set with each change the agent makes. If unavailable, start counting the time....if they make a call, start counting the time from zero again, if done with the call and still unavailable, start counting the time from zero, etc, etc, etc.....the time should reflect the actual time at the current state!
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3 votesAlan Sanchez
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An error occurred while saving the comment Alan Sanchez
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This would be extremely helpful.....once the agent signs out, that means they have left for the day and we no longer need to track the status time. With all the agent status times still counting (after sign out), it makes the more difficult to read the wallboard on our office because it looks as though the agent is still working.
Please remove the time (set back to blank) when an agent signs out.
I agree 100% with the above......best option would be if we could create "custom" layouts....but if that is not an option, additional pre-defined layouts would be very helpful, like a layout with 3 or 4 vertical report stacks.
I have also attached screenshots of our old wallboard from our previous phone system (which was fully customizable) where we were able to display all the data we needed on a single screen.....with Akixi, we are forced to use two screens to display all this same/similar data.