6 results found
-
Hide Akixi 3000 omni-channel components if Akixi 3000 is not assigned to a partition
Please add an option to hide Akixi 3000 omni-channel components from Supervisor view if Akixi 3000 is not assigned to the partition.
For example, Chat and Email Contacts will not display if a user has Akixi Lite, 1000 or 2000 assigned to a partition.
A lot of service providers are very picky about what their end-users are able to see... They only want them to see products offered by the service provider. This new feature will allow service providers to control what their customers can see as far as functionality.
1 vote -
Telephone Number Calling field incorrect
The 'Telephone Number Called Description' field on a Historic Call List can be incorrect when there are multiple extensions with the same number. e.g. If a company has 10 x2000's and an internal call is made to each one of them, the report will only ever show the description for one of them in that field. Is it possible to interrogate the device called to get the correct description?
2 votes -
Ability to shrink user details from Horizon to Akixi
The customer would like to be able to shrink the names from Horizon to Akixi
I.e. Joe Bloggs on Horizon would show as Joe B on Akixi2 votes -
Show details of clear party for call
Show details of clear party for call
Basically show details of which party hung up and make this a field which can be reported and filtered3 votes -
The tool-tip box containing calls statistics on the BLF view transitions away
When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.
It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.
3 votes -
Flag ACD vs non-ACD calls for ACD Agent List
Flag ACD vs non-ACD calls for ACD Agent List, Extension List and any other reports capable of stat.
Essentially, Akixi can identify calls that are presented to an agent via call center queue (ACD) or some other method such as AA/user transfer, direct dial (non-ACD).
5 votes
- Don't see your idea?