Settings and activity

  1. 1 vote

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    Under Review  ·  1 comment  ·  Reporting » Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Thank you for raising your suggestion on the Akixi feedback portal. I can see how it would be really beneficial to to have a date stamp included in the file name of scheduled reports.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  2. 14 votes

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    Considered For Roadmap  ·  0 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
  3. 15 votes

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    Under Review  ·  1 comment  ·  Reporting » Alarms  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
  4. 3 votes

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    Considered For Roadmap  ·  3 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
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    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    Do check back to this forum for updates to this suggestion.

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    This suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates.

  5. 1 vote

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    Under Review  ·  1 comment  ·  Reporting » Filtering  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Garry,

    Thank you for raising your suggestion on the Akixi feedback portal. I can see how it would be really useful to have the ability to re-order and sort devices when building/modifying reports.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  6. 2 votes

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    Considered For Roadmap  ·  2 comments  ·  Reporting » Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    Please let us know if you have any other comments about your suggestion that can be passed to the Product team.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Thank you for raising your suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    As a workaround, you could set up a rule on your email configuration that automatically forwards the scheduled report email to multiple users.

    Thanks,
    Marcus

  7. 1 vote

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    Hi Jason,

    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    Please let us know if you have any other comments about your suggestion that can be passed to the Product team.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Jason,

    Thank you for raising your suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  8. 1 vote

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    Under Review  ·  1 comment  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Daniel,

    Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.

    On the Historic Call report, you can filter the report to only show the first segment of calls (see screenshot attached). By applying this setting, only the first leg of calls will display on the report. You can then click on a call within the report if you want to view the other segments involved with that call.

    Segment filtering is explained further in our Advanced Report Filtering video – (https://youtu.be/1E2T6edP7nA?t=65)

    Does this help with what you are looking to achieve on the reporting?

    Thanks,
    Marcus

  9. 3 votes

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    In Development  ·  2 comments  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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    We are happy to share that this enhancement is now under construction by the Akixi Development Team.

    The enhancement will also undergo thorough testing during the development stage.

    Please do check back for updates.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    We are pleased to let you know that this suggestion has moved to the design stage.

    The Product team are now incorporating this suggestion into the design of a future product enhancement.

    Thanks,
    Marcus

  10. 1 vote

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    Under Review  ·  1 comment  ·  Integration and Compatibility » Call Recording  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Thank you very much for raising your integration suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  11. 1 vote

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    In Design  ·  2 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Rajeev,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Rajeev,

    Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  12. 1 vote

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    Under Review  ·  1 comment  ·  Mobile App » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Aharon,

    Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea. I can see the value in making it easy for new users to accept the agreement via the app rather than having to use the online portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  13. 1 vote

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    In Development  ·  4 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Tom,

    We are happy to share that your suggestion in now under construction by the Akixi Development Team.

    The enhancement will also undergo testing during the development stage.

    We will let you know once your feature has been launched within a release so please do check back for updates.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Tom,

    Thank you for this extra information, this is really helpful.

    I will send your feedback for further review where this will be evaluated for future build. Please be sure to check back for any developments. You will also receive an email when there are any status changes or comments to your idea.

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Tom,

    Thank you very much for raising your suggestion on the feedback portal.

    On the Calls By 1/2 hour reports, the half hour period should still show, even if there has not been any activity in the half hour window. Please see the attached as an example where as you can see, there was no activity during the 11:00 - 11:30 window.

    Please do let me know if I have misunderstood and I will be happy to help out further.

    Thanks,
    Marcus

  14. 2 votes

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    In Design  ·  1 comment  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

  15. 1 vote

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    Considered For Roadmap  ·  2 comments  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Zack,

    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    We really see the value of having your suggestion as a feature in the product in the future.

    Please let us know if you have any other comments about your suggestion that can be passed to the Product team.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment

    Hi Zack,

    Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.

    I can see how it would be really useful to undersatnd the percentage of calls that are coming into the business by each number.

    Something that you may already be aware of - you can use the 'Calls By Tel No' report to filter on how many calls are coming into the business from external numbers (see attached). I know that this does not give you overall percentages, but you can use this to undersatnd which external numbers are calling in the most. I hope this helps as a work-around for now.

    Thanks,
    Marcus

  16. 1 vote

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    Considered For Roadmap  ·  2 comments  ·  Reporting » Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    We would like to inform you that your suggestion has now been added to the roadmap.

    We really see the value of having your suggestion as a feature in the product in the future.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    Thank you very much for raising your suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  17. 5 votes

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    In Design  ·  1 comment  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating the suggestion into the design of a future product enhancement.

    Thanks,
    Marcus

  18. 4 votes

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    Under Review  ·  0 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
  19. 3 votes

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    AdminMarcus Webb (Product Marketing, Akixi Limited) shared this idea  · 
  20. 2 votes

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    In Design  ·  2 comments  ·  Integration and Compatibility » Call Recording  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Dan,

    This integration with CallCabinet is currently in design and is in the process of being sized before this is sent to the development team for build in the product.

    We will update this forum as soon as the integration is sent to the development team.

    I am sorry we could not be more specific with a timeframe, but I want to assure you that we are in the process of getting this integration built into the product.

    Thanks,
    Marcus

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