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  1. 11 votes

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    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
  2. 5 votes

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    3 comments  ·  Reporting » Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Jay,

    Thank you for chasing up on this feature request.

    This feature will be included in the next release - 2.3. This release will now be available in the first half of this year.

    Please do let us know if you have any other questions.

    Thanks,
    Marcus

    AdminMarcus Webb (Product Marketing, Akixi Limited) supported this idea  · 
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    Thanks for raising your suggestion on the feedback portal.

    As you are aware you can copy reports from one Supervisor to another via an Akixi Admin account.

    I can see how it would be very useful for Supervisors to copy reports to one another without the need of admin intervention.

    I will get this raised as a feature request where it will be reviewed by the product team.

    Thanks,
    Marcus

  3. 2 votes

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    Launched  ·  1 comment  ·  Product Training » Video Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Reporting on Auto Attendants in Akixi video tutorial created and added to the Akixi YouTube channel.

    If you are an Akixi Reporting User, watch this tutorial video to learn how to report on auto attendant options within Akixi.

    You can watch the video tutorial here: https://youtu.be/0Dk0Kjq0Vw0

    Thanks,
    Marcus

  4. 1 vote

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    In Development  ·  6 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi James,

    We are now happy to share that your enhancement is now in build by the Akixi Development Team.

    We will let you know once your feature has been launched within a release so please do check back for updates.

    Thanks,
    Marcus

    An error occurred while saving the comment

    Hi James,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi James,

    Thank you for raising your suggestion and attaching the clear video to help us understand further.

    We have sent your suggestion to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  5. 1 vote

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    In Design  ·  2 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Julie,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment

    Thank you for raising your suggestion on the Akixi feedback portal.

    I can see the benefit of having a search option on the reporting portal to help make it easier to find reports and folders that have been created.

    A search facility would also be very helpful on reports that contain multiple rows of data.

    I believe these would the main use cases of a search facility on the portal, but please do reply back if we have missed anything.

    We will raise this suggestion for further review and will continue to keep you updated with any advancements with this request.

    Thanks,
    Marcus

  6. 1 vote

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    In Design  ·  1 comment  ·  Reporting » Filtering  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ian,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

  7. 1 vote

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    In Design  ·  3 comments  ·  Reporting » Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Phil,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    We would like to inform you that your suggestion has now been added to the roadmap.

    We really see the value of having your suggestion as a feature in the product in the future.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    Thank you very much for raising your suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  8. 4 votes

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    In Design  ·  3 comments  ·  General Akixi Product Ideas » Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Adrian

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Adrian,

    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    We really see the value of having your suggestion as a feature in the product in the future.

    Please let us know if you have any other comments about your suggestion that can be passed to the Product team.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  9. 2 votes

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    In Design  ·  1 comment  ·  General Akixi Product Ideas » Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Amy,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

  10. 2 votes

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    In Design  ·  1 comment  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Scott,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

  11. 1 vote

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    Considered For Roadmap  ·  4 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi James,

    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi James,

    Thank you for raising your suggestion on the Akixi feedback portal, I can certainly see how it would be easier to have the calendar week reverted back to Monday - Sunday.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

  12. 1 vote

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    In Design  ·  2 comments  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    This suggestion has been considered for addition in the product and has now been added to the roadmap.

    Do check back to this forum for updates to the suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment

    This suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to the feature request.

    Thanks,
    Marcus

  13. 3 votes

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    In Design  ·  9 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Rajeev,

    Thank you for your latest reply, this is really detailed and will be helpful to the product team who are currently reviewing this feature request.

    As soon as we have any further updates, we will post them in this forum.

    One of the best reports to track and audit how long individuals are spending in unavailable states is the Agent List report. Just in case you have not seen this already, I have included the following guide below which shows you how to build a report to monitor unavailable code usage.

    https://www.akixi.com/quick-tips/report-building-tips/monitor-the-state-of-home-working-employees/

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Brilliant, thanks Phil! Will get this raised for you.

    You will be notified when there are changes to the status on your feedback.

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hey Phil,

    Thanks for replying back, this is really helpful. It sounds like what you are looking for is an adaptation to the ACD/DND Activity Log report where a new field such as 'Time In State For' would show you exactly how long Agents are spending in a state before changing to another status.

    Alongside this, it sounds like it would be beneficial for your customer to be able to further filter the ACD/DND Log report to only show certain state changes and exclude status updates such as when their device is alerting.

    If you could please let me know if you think this would help with your customers requirements? I will then get this raised as a feature request and reviewed by the product team.

    Thanks,
    Marcus

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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Phil,

    Thank you for raising your suggestion on the Akixi feedback portal.

    This functionality is actually already available with Akixi. Using the ACD Agent List report, you can see how long individual agents are spending in each N/A code.

    Simply add the required agents to the report and then add the 'ACD Times > Not-Available Code Times' fields to the report.

    You can access the following guide here where we have further instructions on how this can be achieved on the reporting:

    https://www.akixi.com/quick-tips/report-building-tips/monitor-the-state-of-home-working-employees/

    Thanks,
    Marcus

  14. 1 vote

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    In Design  ·  2 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Andrew,

    We are pleased to let you know that your feature request has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Please do check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Andrew,

    I think this is a fantastic idea and I can see how this would make it so much easier and quicker to get through all the calls that have come into the business and are waiting to be returned.

    This feature will be reviewed for development.

  15. 2 votes

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    In Design  ·  2 comments  ·  General Akixi Product Ideas » Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Andrew,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Andrew,

    Thanks for your idea. This feature would compliment an upgrade to the Omnichannel Panel allowing you to take multiple emails and then parking/holding emails where you are waiting to be able to send a reply back.

    We will review this feature for development.

  16. 2 votes

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    In Design  ·  1 comment  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    We are pleased to let you know that this suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Thanks,
    Marcus

  17. 5 votes

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    In Development  ·  4 comments  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Thanks for your latest reply Rajeev.

    We are delighted to share that this suggestion is now in development. We will be releasing the ability to report on account codes in wrap-up and also adding the ability to tag account codes to historic calls directly from within the Akixi reporting portal.

    Whilst we do not have exact timeframes, we will be releasing this feature in 2022.
    We will update this forum when we have further information, so please do check back for updates.

    Thanks,
    Marcus

  18. 1 vote

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    In Design  ·  3 comments  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Zack,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment
    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Zack,

    We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.

    We really see the value of having your suggestion as a feature in the product in the future.

    Please let us know if you have any other comments about your suggestion that can be passed to the Product team.

    Do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

    An error occurred while saving the comment

    Hi Zack,

    Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.

    I can see how it would be really useful to undersatnd the percentage of calls that are coming into the business by each number.

    Something that you may already be aware of - you can use the 'Calls By Tel No' report to filter on how many calls are coming into the business from external numbers (see attached). I know that this does not give you overall percentages, but you can use this to undersatnd which external numbers are calling in the most. I hope this helps as a work-around for now.

    Thanks,
    Marcus

  19. 4 votes

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    In Design  ·  1 comment  ·  Reporting » General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMarcus Webb (Product Marketing, Akixi Limited) commented  · 

    Hi Ben,

    We are pleased to let you know that your suggestion has moved to the design stage.

    The Product team are now incorporating your suggestion into the design of a future product enhancement.

    Do let us know if you have any other comments that can be passed to the Product team during the planning stage.

    Please check back to this forum for any updates to your suggestion.

    Thanks,
    Marcus

  20. 3 votes

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    Under Review  ·  3 comments  ·  Integration and Compatibility » Call Recording  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, thank you for following this up.

    The product team are still evaluating the suggestion to see how this can be moved forward. We are hoping to have a further update soon so please do check back shortly.

    Thanks,
    Marcus

    An error occurred while saving the comment

    Thank you very much for raising your integration suggestion on the Akixi feedback portal.

    Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.

    Thanks,
    Marcus

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