45 results found
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Column headers pinned
Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
Thanks1 vote -
Allow copying of a single report to another user
We have a customer with 3 wallboards in a call centre. The CC manager regularly wants to change a display on all screens. We don't want to overwrite all reports, just send 1 report to another user.
At the moment we are having to do this manually which is slow.2 votes -
Call Recording Integration with CallCabinet
It would be great to see an integration with CallCabinet to playback recordings in Akixi, just like there is with Dubber.
2 votes -
Renaming Wallboard Display Tile Texts
We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.
This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.
We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.
Thanks!
Alex Lawson1 vote -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Ability for end-user to run soft-sync
Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.
3 votes -
DNIS Records
Customers regularly ask for a contact name displayed on reports based on the CLI of the contact called/calling.
I am aware that we can add DNIS records on Akixi but these have to be manually added individually. The possibility to bulk upload these as a CSV would be handy.
Or ideally for the DNIS record to be looked up in the Horizon directory so information doesn't have to be uploaded in to Akixi.
Many thanks
3 votes -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes -
My Reports list doesn't resize
The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.
1 vote -
Rename report folders
Unless we're missing something, we can't see a way to rename folders. This would be helpful to save having to remove all the reports from a certain folder and then add them to a new folder with a new name.
Thanks for listening.
2 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
disposition codes reporting
disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.
0 votes -
See more data at once
We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.
1 vote -
Missed calls report on the mobile app
Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.
3 votes -
Static Header Fields While Scrolling Down
When viewing reports, I am finding myself scrolling up to see the header fields. It would be nice if the header fields would stay constant (like freezing in Microsoft Excel).
1 vote -
Share Single Reports Between Supervisors
I know reports can be copied on a supervisor (and that we can copy all reports to overwrite another supervisor at admin level), but it would be good if a Supervisor could share a single report with other supervisors without over writing.
6 votes -
Allow headers to be editable
Our customer would like to be able to change the column headers on the wallboard and have the ability to change the size to match the text in the header.
This way they can make the wallboard more bespoke to their needs
3 votes -
ACD Agent functionality on Trunk Users
Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.
2 votes -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
Collect disposition codes once a call has ended
Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on
8 votes
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