267 results found
-
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
Order-By and Adjusting the Headers
Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.
4 votes -
Allows one user to be assigned to more than one partition
We have clients that need access to multiple partitions. For instance, Enterprise 0064700001 has four partitions. I would like to assign these four partitions to one user. Because we loaded all different enterprises within the same Telephony Server and AKiXi only allows one partition to a user, I would have to create 4 users (not cost effective). I believe the work around is to create individual Telephony Servers for each enterprise, then provide the user access to the Enterprise level. *** Alex at BluIP ***
4 votes -
Pin Field Header On Report
It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.
2 votes -
Propagate reports from a Supervisor to other supervisors
Give supervisors the ability to propagate their reports to other supervisors, with the ability for the originating supervisor to have the ability to control the reports. with the ability to make them read only to the propagated supervisors.
4 votes -
Have XML as a downloadable report type, same as CSV, PDF, etc.
Have XML as a exportable report type, same as CSV, PDF, etc.
2 votes -
Report on SIP Trunks
With many businesses connecting existing PBX solutions to SIP trunks from many suppliers, it would be great o have an Akixi introduction product to see the power of Call Analytics at this Cloud introductory level. This in turn will enhance the business benefits to move completely to the cloud and hence more powerful business intelligence tools.
4 votes -
Messages can be multi-tenanted for branding purposes
Messages are system wide. We cannot tailor for specific clients without affecting everyone else. So we have to make this as generic as possible. Would be nice to have messages assigned at the Telephony Server / Partition level.
1 vote -
Unreturned call stats
Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.
2 votes -
Add total Agents signed in and signed out to Hunt Group reports
Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports
1 vote -
Adding a Log Section for Administrators
Would like to see “who is doing what”. Anything dealing with adding / removing / updating Telephony Servers, Partitions, Devices and Users (really the billable stuff). I review our account near the end of each month for billing purposes. Any changes I have to ask why (if it wasn’t done by me). And because I am not sure who did what, I have to send an email to all administrators as to who/why they made these changes.
1 vote -
Folders for My Reports
It would be nice to have folders included in the “My Reports” section. This way I can organize my reports. Currently, I have a long laundry list of reports I must search for. Not to mention having to name the report so that it corresponds to the partition I am working with.
2 votes -
Branding Options for the Mobile App
Have an option to have the App branded as part of the whole branding package.
2 votesPlanned release in Q1 2020
-
Move data from one partition or telephony server to another
If a device is moved from one partition or telephony server to another (within the same server), have the data associated with that device move with it.
2 votes -
Name import for Number identification
Import a CSV file to Akixi to give a list of known numbers and a name identity. Then when reports are produced, have a name field which shows names of matching CLI's captured.
1 vote -
External content view tile on wallboard
Requests for an external content view tile on the wallboard to display the likes of news feeds, live news videos, company logos etc.
2 votes -
Filtering ACD Status Log By Status
Filtering ACD Status Log By Status
1 vote -
Accumulative and realtime talk stat for agents
Have the ability to view Accumulative and realtime talk stat for agents on a realtime report
1 vote -
Have the mobile app include other report styles
Have the mobile include other report styles like Extens lists or ACD Agent lists
1 vote -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:12:19 Peter Smith Sale
07/13/2021 13:12:19 Peter Smith Call Back Later
07/13/2021 13:12:19 Peter Smith No Sale0 votes
- Don't see your idea?