267 results found
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Manually adjust time metrics
have the ability to manually increase or decrease time related metrics on a report to aid in accurate KPIs for bounced calls or to allow for queue entry messages
0 votes -
Scheduling Dashboard Reports
It would be useful to add the functionality in to a Dashboard report that enables you to automatically apply scheduling to the composite reports the Dashboard is made up of.
For example, say a Dashboard was made of an Extension List, Hunt Group List and Historic Call List.. The scheduled Dashboard would apply a schedule to each of these 3 repords individually and toggle the "Bundle All Email Attachments Inside A Zip File" setting on.
While this wouldn't display in the same way as the Dashboard itself, it would enable us to collect the same scheduled information without the need…
0 votes -
disposition codes reporting
disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.
0 votes -
1 vote
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Concurrent Call Repoting
Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.
1 vote -
AUservoice Branding
Have the ability to brand the Akixi Feedback Portal
0 votes -
Multiple days Call volumes and peak times view
Have the ability to show E.G 4 days, over a number of weeks or months, info like, Per 1/2 Hr, how many calls received, and abandoned, to list the days side by side to compare random dates against each other.
I've suggested exporting as CSV and making a view in a spreadsheet, plus a similar report attached. but the EU wanted it "just so".
Not a bad idea actually...
Even suggested a graph too..0 votes
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