267 results found
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Resynchronisation
Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
and coupled with this an email alert to advise when the two are out of synch2 votes -
Integrate with 3CX
Bart,
The 3CX reporting is rubbish,
There are some third party solutions, also rubbish.
Akixi would open up 3CX to the call centre environment.2 votes -
The Ability To Modify The Text Format On Chart View Reports
I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.
2 votes -
Combine calls by day & month
A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.
3 votes -
2 votes
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Export/Import reports between supervisors
Have the ability to export reports from one supervisor and import in to another
7 votes -
Duplicate Supervisor Accounts - e.g. use an existing supervisor as a template
Have the ability to duplicate an existing supervisor account and its reports by way of a supervisor template type utility
6 votes -
Adandoned Counts and Percentages for Inbound Answer Performance
Add "Adandoned" Counts and Percentages for Inbound Answer Performance in Fields > Call Counts & Percentages like Akixi does today for "Answer". As with Answer, setting/configuring Abandoned will be done from the Settings tab of report add/edit.
2 votes -
Improved admin search functions
We have been asked by your support team to split our customer Partitions between multiple Telephony Servers, even though we only need 1 (and would replicate the existing link to the same Broadworks server).
In splitting our Partitions between Telephony servers we will need an 'All Telephony Servers' search option for Partitions, which your portal currently does not provide.
This is more of a 'must have' than a wish list item, but we were asked to raise it here.
1 vote -
CLI Routing
Reckon you can spin this better than I Colin.
2 votes -
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 vote -
Call listening through Akixi
It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.
1 vote -
Report over split time period
Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour
1 vote -
Duplicate Agent Details from Device Input
The ability to replicate the Agent details when entering a device. As the information is pretty much the same, it's time consuming to have to create the agent as well as the device. Just a simple tick box to say "Create Agent" and pull through the relevant details.
6 votes -
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
Changing the date/time period when viewing a report should not modify the report settings permanently.2 votes -
Change alarm
There is no point in the total bar flashing when setting alarms on extension list report.
1 vote -
Ability to show how many users are set to a specific availability/ unavailable code across a day
Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.
This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00
7 votes -
Targets for users on real time reports
Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?
0 votes -
Automatic Synchronisation after changes in Broadsoft
Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions3 votes -
2 votes
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