267 results found
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Wallboard Tile Sizing Within a Dashboard (Multiple Wallboards / Queues)
A client would like the option of resizing wallboard tiles, especially within a dashboard.
The issue occurs when we combine two wallboards (English and Spanish queues).
There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.
When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.
The ability to size these tiles would make it esthetically pleasing.
Thanks!
Alex Lawson2 votes -
Renaming Wallboard Display Tile Texts
We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.
This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.
We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.
Thanks!
Alex Lawson1 vote -
Cross platform integration with Kakapo
Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
Has this ever been tested…3 votes -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes -
Banner edit
Allow customer-driven banner editing for internal maintenance events and service outages.
1 vote -
Department Name available in all reports
Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports
1 vote -
Scheduled Dashboard Report
We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.
4 votes -
Configure User to have access to combination of Platforms and Partitions .
With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms
2 votes -
Determine Costs for New Clients
We normally load a new client (via telephony server / partition), demonstrate the system, and then provide a quote to the client. However, our sales team sometimes have a hard time trying to determine costs (especially with the new pricing model with SIP).
I thought we could use STATUS & TOOLS -> Billing Reports - Select the Telephony Server and Partition and click on "Billing and Summary...". But all the counts are zero. I could only assume we have to wait till after the first billing cycle for these numbers to populate. But that is too late.
So what does…
1 vote -
Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
4 votes -
Filter Sort Order
Is it possible that when you filter the device names, it shows in alphabetical rather than numerical order? This particular customer has around 200 call centre groups so having to manually look through all of them is very time consuming.
4 votes -
Ability for end-user to run soft-sync
Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.
3 votes -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
6 votes -
DNIS Records
Customers regularly ask for a contact name displayed on reports based on the CLI of the contact called/calling.
I am aware that we can add DNIS records on Akixi but these have to be manually added individually. The possibility to bulk upload these as a CSV would be handy.
Or ideally for the DNIS record to be looked up in the Horizon directory so information doesn't have to be uploaded in to Akixi.
Many thanks
3 votes -
Allow multiple reports to be selected at once
Allow for the shift+left click function when selecting reports, for example if you click report one's checkbox, then hold shift and click report four, it selects everything between as well.
1 vote -
Flexible & Multiple Email Address Per Report
Flexible & Multiple Email Address Per Report ,
We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?4 votes -
Hide Akixi 3000 omni-channel components if Akixi 3000 is not assigned to a partition
Please add an option to hide Akixi 3000 omni-channel components from Supervisor view if Akixi 3000 is not assigned to the partition.
For example, Chat and Email Contacts will not display if a user has Akixi Lite, 1000 or 2000 assigned to a partition.
A lot of service providers are very picky about what their end-users are able to see... They only want them to see products offered by the service provider. This new feature will allow service providers to control what their customers can see as far as functionality.
1 vote -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes
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