267 results found
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Financial values vs call length
Hi guys,
Can you look in to adding a field for financial values vs call length?
I.e. total talk time x manual value (e.g 20p per minute) = total call cost
3 votes -
A visual addition to Akixi Lite
I believe the Akixi Lite version will be greatly enhanced by adding some visual content. My idea would be to investigate a visual (possibly fixed) but informative dashboard for the range. This would appeal to the start-up businesses and smaller end of the analytics marketplace. The feature may give samples of reports such as the wallboard, the chart views, and other live reports found in 1000 etc. However, they would be general overviews for the whole business and encourage customers to upgrade to higher products. Crucially, they would deliver visual strengths of Akixi at a very competitive pricing giving Akixi…
1 vote -
OrecX Call Recording integration
Integration with OrecX API to stream call recordings as Akixi does for Dubber today.
2 votes -
Hide ACD stats for signed out agents
We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.
3 votes -
Alarms - Flash out with Extension number
Hi Team
As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .
Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.
Thanks
Karthik1 vote -
ACD Agent functionality on Trunk Users
Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.
2 votes -
API connectivity for 3rd party dashboards
To enable API connectivity for real-time dashboard (and other) stats so 3rd party applications can display reporting statistics outside of the Akixi web portal.
11 votes -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
Collect disposition codes once a call has ended
Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on
8 votes -
Show details of clear party for call
Show details of clear party for call
Basically show details of which party hung up and make this a field which can be reported and filtered3 votes -
Automatically Add The Extension When Adding An ACD Agent
Is it possible to implement a flag that automatically detects if the extension user is configured when adding an ACD Agent in Akixi?
Unfortunately, at this current moment, many resellers don't know that the ACD Agent won't work unless both components are configured in Akixi. So many, just configure the ACD Agent without realising that the extension component is not yet configured and only realise the issue when running the agent via the report and no statistical data is available.
In this case, when attempting to add an ACD Agent in Akixi, and the extension is not yet configured, would…
3 votes -
Report the Clearing Party
Please add the clear party and reason code to the call stats
Call centres need to see who ends the call
It helps assess agent performance and customer experience
Surprised that you do not already include this1 vote -
Immediate notification of a missed call via email
Customer facing desks requiring an immediate notification by email of a missed call where a wallboard can not be shown, as Client desk is public facing.
8 votes -
Agent help request
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.
1 vote -
Geographical location call heat map
The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.
5 votes -
Calls to UC collaborate bridge to be tracked
Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .
1 vote -
Additions to calls Ended on Hold Metric
The calls ended on hold has been very well received by our customers. It would be helpful to display the total amount of calls placed on hold, and the total ended at varying time lengths, so that customers can determine the average length of time a call disconnects after being on hold.
Also, it appears the % Ended on Hold is derived from the total calls and the number of calls ended on hold. I suggest the %Ended on hold be taken from the total amount of calls placed on hold and the number of calls ended on hold.
1 vote -
Minute Increments on Scheduled Reporting
If stating anything other than 5 minute increments for the time of a scheduled report, the platform will round the time to the nearest 5 minute interval.
2 votes -
Display N/A descriptions rather than its code
The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.
1 vote -
The tool-tip box containing calls statistics on the BLF view transitions away
When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.
It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.
3 votes
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