24 results found
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Allow multiple email addresses for scheduled reports
Ability to add more than one email address to receive a report. This can be a chargeable item. AKiXi only allows one email address. This cannot change without affecting messaging / notifications to the user who created this report just because he wants to send the report to his supervisors. To add a AKiXi 2000 user, just so they can get a report once a month, does not warrant the cost associated. Not to mention, you must recreate the report for every user added. Therefore, the users are creating Microsoft Outlook rules to forward these emails; a definite inconvenience.
13 votes -
Migrating Data To Different Providers
There needs to be the ability for partners and resellers of Akixi to be able to migrate customer data between the Akixi partitions. This would allow everyone to migrate data without losing the bespoke customer reports, scheduled emails and anything else that has been set up.
This could be completed by Akixi doing the work to migrate it to the new partner partition or via an export / import against a super admin.6 votes -
Share Single Reports Between Supervisors
I know reports can be copied on a supervisor (and that we can copy all reports to overwrite another supervisor at admin level), but it would be good if a Supervisor could share a single report with other supervisors without over writing.
6 votes -
Automation API to Retrieve Billing CDRs
We would like an automate-able way to retrieve the Billing CDR file on a daily basis.
6 votes -
Duplicate Supervisor Accounts - e.g. use an existing supervisor as a template
Have the ability to duplicate an existing supervisor account and its reports by way of a supervisor template type utility
6 votes -
Duplicate Agent Details from Device Input
The ability to replicate the Agent details when entering a device. As the information is pretty much the same, it's time consuming to have to create the agent as well as the device. Just a simple tick box to say "Create Agent" and pull through the relevant details.
6 votes -
Advanced Reporting Users - Password Reset
With the upgrade to 2.3 there is a new "Advanced Reporting" User role. Which is labeled as a "Reporting" user. It sounds like they are technically classified as an admin. This is a Customer Supervisor Role \ Reporting Role that is assigned to end users but because it's classified as an admin self service\password resets no longer work for these types of application users.
Would like to see the "Advanced Reporting User" be allowed to do password resets and not be classified as an "Admin"
4 votes -
Advanced Reporting Users - User Type Label
With the upgrade to 2.3 there is a new "Advanced Reporting User" role. The new role is fantastic. However when looking at Applications user globally it labels these users as "Admins".
This removes the capability to see at a high level if a customer Application User has been given a role they shouldn't have (Such as Full Admin).
Would like to see the "User Type" column on the Application User page be updated to display "Advanced Reporting Users" as something besides "Administrator".
This will allow for auditing of the platforms Application Users for accuracy which is often needed.
4 votes -
Allows one user to be assigned to more than one partition
We have clients that need access to multiple partitions. For instance, Enterprise 0064700001 has four partitions. I would like to assign these four partitions to one user. Because we loaded all different enterprises within the same Telephony Server and AKiXi only allows one partition to a user, I would have to create 4 users (not cost effective). I believe the work around is to create individual Telephony Servers for each enterprise, then provide the user access to the Enterprise level. *** Alex at BluIP ***
4 votes -
Application Users with Read Only Access to be allowed to change the date range of their reports but nothing else
I have set the customer's Application User accounts as read only to prevent them from messing up the filters etc.. but this stopped them from accessing the clock icon to change the date range of the report so I had to give them full access.
It would be great if I could limit their access from modifying the report details but allow them to modify the date range of the reports so they can run historic reports from any day, week, month etc.. I.E. show the clock Icon on the reports in Read Only mode.3 votes -
Ability to Backup Reports/Configuration
Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.
It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.
3 votes -
Automatically Add The Extension When Adding An ACD Agent
Is it possible to implement a flag that automatically detects if the extension user is configured when adding an ACD Agent in Akixi?
Unfortunately, at this current moment, many resellers don't know that the ACD Agent won't work unless both components are configured in Akixi. So many, just configure the ACD Agent without realising that the extension component is not yet configured and only realise the issue when running the agent via the report and no statistical data is available.
In this case, when attempting to add an ACD Agent in Akixi, and the extension is not yet configured, would…
3 votes -
Bulk upload new devices
It would be a valuable asset to have a dedicated bulk upload option to either manually enter the device # and/or broadworks ID (where a DDI/DID may not be available), or - even better - provide the ability to upload a csv.
2 votes -
Can we give the reseller the admin rights to delete a Phantom call in Akixi.
Can we give the reseller the admin rights to delete a Phantom call that is showing in the Akixi reports before it is automatically deleted in 8 hours time.
2 votes -
ACD Agent functionality on Trunk Users
Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.
2 votes -
2 votes
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Mass Query ACD Status
Currently, if we need to query a device or agent state, we are only able to do this on an individual basis.
It would be useful if there was a function to allow us to run a mass ACD Status query against all Agents, as this can become a very time-consuming job on larger customer setups.
1 vote -
The Audit Trail needs a "quick search" or export capability
The Audit Trail needs a "quick search" capability so you can search by typing a telephony server or admin name, etc... An export for searching would be a temporary solution, but ultimately "search" within the application is the requirement
1 vote -
Admin Reports - Scheduled to show total number of extensions, agents and supervisors per site
It would be useful if administrators could run a scheduled report for the xth day of the month that will automatically provide a list of all extensions, agents and supervisors (basically any billable components).
This would reduce the need for manual reports to be run or filtering down monthly billing reports to get this information, and help reduce the number of users having to access the administrator account to get this information
1 vote -
Determine Costs for New Clients
We normally load a new client (via telephony server / partition), demonstrate the system, and then provide a quote to the client. However, our sales team sometimes have a hard time trying to determine costs (especially with the new pricing model with SIP).
I thought we could use STATUS & TOOLS -> Billing Reports - Select the Telephony Server and Partition and click on "Billing and Summary...". But all the counts are zero. I could only assume we have to wait till after the first billing cycle for these numbers to populate. But that is too late.
So what does…
1 vote
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