187 results found
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its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
4 votes -
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 vote -
Report over split time period
Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour
1 vote -
Resynchronisation
Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
and coupled with this an email alert to advise when the two are out of synch2 votes -
Integrate with 3CX
Bart,
The 3CX reporting is rubbish,
There are some third party solutions, also rubbish.
Akixi would open up 3CX to the call centre environment.2 votes -
Make Hunt groups selecteable for display on on Huntgroups (i.e. suprgroups not to display containing hunt groups)
When creating a hunt group that contains supergroups, select whether you want to have the sub group members displayed
2 votes -
Change alarm
There is no point in the total bar flashing when setting alarms on extension list report.
1 vote -
Targets for users on real time reports
Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?
0 votes -
The Ability To Modify The Text Format On Chart View Reports
I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.
2 votes -
Send email and/or SMS alerts when alarm threshold is met
Send email and/or SMS alerts when alarm threshold is met... This may be the same request as "Alarm Notifications" in Uservoice.
14 votes -
Adandoned Counts and Percentages for Inbound Answer Performance
Add "Adandoned" Counts and Percentages for Inbound Answer Performance in Fields > Call Counts & Percentages like Akixi does today for "Answer". As with Answer, setting/configuring Abandoned will be done from the Settings tab of report add/edit.
2 votes -
Flag ACD vs non-ACD calls for ACD Agent List
Flag ACD vs non-ACD calls for ACD Agent List, Extension List and any other reports capable of stat.
Essentially, Akixi can identify calls that are presented to an agent via call center queue (ACD) or some other method such as AA/user transfer, direct dial (non-ACD).
5 votes -
Undo Delete and/or Recycle Bin for reports
Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.
6 votes -
Configurable audible alarm repetition & duration
Currently, the audible alarm will only sound once while the configured threshold is met. Request would add in the ability for the audible alarm to continue sounding, as long as the threshold is met, at a configurable cadence .
5 votes -
Combine calls by day & month
A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.
3 votes -
The ability to show data for more than one Hunt Group on a Wallboard
It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.
I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.
10 votes -
"Time since last call"
On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.
8 votes -
2 votes
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4 votes
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When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
Changing the date/time period when viewing a report should not modify the report settings permanently.2 votes
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