187 results found
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DND Report output is misleading
The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time
3 votes -
Add the ability to only count a call once when using hunt groups
When you have both hunt groups and individual numbers in a report calls are counted multiple times. Idea is to provide a filter to only count the call once for the report without having to select final segment only.
4 votes -
Ability to Mix Lite extensions on 1000+ sites.
Now we are starting to get more Sites with Lite, it occurred to me that perhaps we should encourage sites to be able to easily test the Real Time Stuff on certain extensions selectively.
Likewise, when we get the classic reseller config for a doctors surgery or similar when they add just 3 or 4 extensions for monitoring on 1000, it would be good to be able to get them to get some further value by adding other extensions for reduced monitoring .
I think it would work similarly to the Hotel Room restricted extension functionality but with the reseller…
1 vote -
Record Max Concurrent Queue Length
Is it possible to record max concurrent queue length of calls waiting in a report when filtering a Call Centre group?
Would be useful to see the max concurrent calls queuing against a queue, especially, when running a Calls By ½ Hour Interval report style so see which ½ Hour period had more calls queueing and action, accordingly.
This could run in conjunction with our current stat 'Max Concurrent Calls' to enable the supervisor to view the highest point of calls waiting in the queues.
2 votes -
Add agent name to 'not available code usage' report
The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.
There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.
Thanks for listening.
1 vote -
My Reports list doesn't resize
The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.
1 vote -
Rename report folders
Unless we're missing something, we can't see a way to rename folders. This would be helpful to save having to remove all the reports from a certain folder and then add them to a new folder with a new name.
Thanks for listening.
2 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
Calls by Week - Filtered by Month
When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.
1 vote -
Call reporting for Cisco
As a Cisco reseller we need reporting packages that need the following:
Inbound and Outbound Call activity
Cradle to grave reporting
Ability to total call time per user
Management reports that are preconfigured and don't need to be adjusted from an excel format.
Or the ability to easily modify the excel export of reports
We need the ability to call inbound and outbound call activity for sales reps etc...
Overall Company call volume
Workforce Management AnalyticsThis is a business market space that constitutes in excess of 10k MRR
2 votes -
See more data at once
We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.
1 vote -
First Time Caller
We would like to see a field created to indicate a call is a first time caller
4 votes -
Missed calls report on the mobile app
Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.
3 votes -
Being able to schedule reports to run every 30 minutes
would it be possible to add a 30 minute option to the scheduling section in a report?
1 vote -
Schedule reports across a bespoke catchment range
When scheduling a report on Akixi, it would be beneficial if we were able to stipulate a "specified range" as opposed to the default options
2 votes -
1 vote
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Static Header Fields While Scrolling Down
When viewing reports, I am finding myself scrolling up to see the header fields. It would be nice if the header fields would stay constant (like freezing in Microsoft Excel).
1 vote -
Top Extension Desktop Wallboard Tile
Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration
3 votes -
1 vote
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colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote
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