187 results found
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Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.
It would be great to see how long as a percentage, how long an Agent has spent on the phone compared to their total time on duty.
2 votes -
New field for number of direct dial calls vs overall calls
It would be useful to have an additional field on the extension list reports that allow for you to see specifically how many out of a pot of calls were made to an extension directly, against how many the agent answered via a group.
For example, if we have an extension list filtered on a support team (hunt group), and are including calls for group device members, it would be useful to see "out of the 20 calls Joe Bloggs answered today, 5 were direct dials to his DDI"
1 vote -
Alerting time field on Historic Call List
It would be useful to have a field on the Historic Call List that purely details the time an extension or ACD Agent was in an alerting state for, and not include time listening to entrance messages etc in the queue.
3 votes -
Scrolling Ticker
Ticker tape/scrolling text panel for wallboards. To display incentives, projects for teams working on outbound campaigns. The ability to add an RSS news feed to this would be useful also but custom messages would be the main requirement.
1 vote -
Not Available Code Counts
Not available codes counts - at the moment you can report on how much time each agent has spent in an not available code on an ACD Agent List but you cannot report on how many times they have entered into that not available code.
1 vote -
Implementation of a "Bounce" metric
Currently we understand that there are mechanisms in place where Akixi will attempt to flatten calls that bounce into a single segment (such as where a call bounces to the same agent or location).
It would be useful if Akixi could report specifically on the number of times a call bounces, similar to how we see this on our CDR reports.
8 votes -
Support for Broadworks R24 Feature - Coaching
As of Broadworks R24, a new feature has become available to supervisors called "Supervisor Coaching", which allows for a supervisor to join a call center call with an agent and a caller, but speak only to the agent. It would be good if we could utilise this function in Akixi via the call controls, similar to "Forced Intrude" and "Silent Monitor"
4 votes -
Prevent seconds returning to hh:mm:00 on date change
When changing the date in the custom range panel, the seconds in the time value reset to 00 from whatever it was previously set as (see video snippet). We're unsure if this is a bug or has been done by design, but for the 'to' value we always work to hh:mm:59 not hh:mm:00, so it's mildly irritating to have to change this every time we alter a date value.
Thanks for listening.
1 vote -
Working week to begin on Mon not Sun
Nothing ground breaking, but can we have the option to change the working week in the custom date range panel (see attached) back to Mon-Sun rather than Sun-Sat? We can't remember when exactly (last year perhaps), but this changed in one of the big updates a while ago.
Thanks for listening.
1 vote -
automatically add the date to the report's file names when a report is run
When a report is automatically run and emailed to the supervisor the name of the report does not include the date when the report was run. If a supervisor receives weekly reports, every week they receive a report which has the same name as the last report/s they received. This means they have to manually change the name of the report whilst saving the report to prevent it from overwriting the last report they saved. This is a basic requirement and is very simple for any code writer to insert the date into a file's name before it is saved…
2 votes -
Want to build any report easily by using “DEVICE FILTER” by allowing column 2nd “[Any Device]” to be sortable...
Would want to build any report more easily by using “DEVICE FILTER” by allowing 2nd column “[Any Device]" (i.e., "the descriptor") to also be sortable...
current default- 1st column phone numbers are in ascending order.
desired enhancement- 2nd column Descriptor filed in ascending Alpha/numerical order.Example: Build reports by Store # ID (or groups of Store # ID’s for a particular region)
<Sort this column>xxx-xxx-xxxx Store 00008
xxx-xxx-xxxx Store 00402
xxx-xxx-xxxx Store 05005
xxx-xxx-xxxx Store 09001
. . .
xxx-xxx-xxxx Store 999991 vote -
Historic Calls - Time stamps
Within the historic calls reports add the ability to have individual calls listed together in one chain.
Currently each leg of the calls is listed within the report based on time stamp rather than as one individual call containing all the legs together which makes it difficult to see quickly within the report the flow of the call.1 vote -
Reports - multiple email addresses
Many have asked to have extra email addresses assigned to send out their weekly reports as its very limited
6 votes -
Enhancement to the timeframe reports capture data between
Currently, for multiple days, the report's data gives 00:00:00 to 23:59:59
Ideally would want a New Feature “OFFSET” where one could select “+3HR” that would essentially Offset and redefine a day to: 03:00:00 to 2:59:59 (next morning)
8/17 3:00:00 to (2:59:59 am next morning) data
8/18 3:00:00 to (2:59:59 am next morning) data
8/19 3:00:00 to (2:59:59 am next morning) dataand then also be able to set secondary filter: Time Range Between: 09:00:00 And: 02:29:59 (next morning)
2 votes -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale2 votes -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:12:19 Peter Smith Sale
07/13/2021 13:12:19 Peter Smith Call Back Later
07/13/2021 13:12:19 Peter Smith No Sale0 votes -
Schedule Dashboards
Is it possible to schedule dashboards as a report for an admin as that would mean instead of two or three reports the the user would get one.
1 vote -
Reporting for Broadworks Auto Attendant with submenus
Reporting for Broadworks Auto Attendant with submenus. This is a different Auto Attendant license than the original Broadworks AA. It is a more advanced AA that supports submenus, announcements, etc...
1 vote -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
Percentage of Multiple incoming calls by a single number out of total incoming calls
Support,
We need a report filter in which we can see percentage of multiple incoming calls from a single number divided by total incoming calls of the day. For example, if there were a total of 100 incoming calls and 20 of those calls were made by the same User, the filter should display as below:
Source Number: "xyz"
Destination number: "abc"
Percentage of the calls: 20/100 (0.2)I know this will show a lot of single calls as well, but this would help users identifying the callers those are calling more than once a day.
Please let me know…
1 vote
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