267 results found
-
Call Recording Integration with CallCabinet
It would be great to see an integration with CallCabinet to playback recordings in Akixi, just like there is with Dubber.
2 votes -
Report on length of time it is taking to return unanswered calls
The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.
2 votes -
Metaswitch IPPBX
Please integrate with the Metaswitch IPPBX to enhance the reporting of the platform
5 votes -
Ability to Backup Reports/Configuration
Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.
It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.
3 votes -
Akixi on 3cx
We would love to be able to use Akixi on 3cx - other than Horizon this is the only other VOIP solution we sell on a large scale and it's widely adopted by our competitors also. I think it would be a great combination.
11 votes -
Column width and text size on wallboard displays
Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.
EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
Setting this up as a completely new and separate report means we…1 vote -
Include Specific Types Of Calls For Group Device Members
Include a setting under the "Advanced" modify field to allow you to specify which type of calls for group device members you want to log, be this "Inbound Only", "Outbound Only", "None" or "All"
This will allow us to capture Outbound calls when using a hunt group as the device filter, without having to include calls to extension users DDI's
2 votes -
Make Dashboard Reports Re-sizeable within the Dashboard
Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.
5 votes -
Report on forward statistics
We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?
4 votes -
Number of UNIQUE Dialled Numbers - Added field in Extension Reports
The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"
We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.
i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.
The reason being is the number of calls can be…
1 vote -
Search Capability for AKiXi Online Help
Clients have requested the ability to search AKiXi Online Help.
You can use the browsers search capability (CTRL-F), but that only works for the active page. It does not allow the client to search the entire Online Help.
Very Respectfully,
Alex Lawson2 votes -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
6 votes -
Unavailable time not counting while on a call.
If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?
2 votes -
Multiple Filter Criteria on a Historic Report
The ability to chose historic call totals by time period with multiple periods within a period. on the Y axis, and Person/Extn/Agent etc on the X Axis so that all calls are not just cumulative totals of selected Extns, but are by Extns and by time break, EG the attached.
1 vote -
Cross platform integration with Kakapo
Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
Has this ever been tested…3 votes -
Report on Trk-Trk Calls
At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?
It would also be good to have a separate field for this, something like 'overflowed off ans'.
Thanks,
Rhys2 votes -
Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
4 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
Scheduled Dashboard Report
We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.
4 votes -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes
- Don't see your idea?