267 results found
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Admin Reports - Scheduled to show total number of extensions, agents and supervisors per site
It would be useful if administrators could run a scheduled report for the xth day of the month that will automatically provide a list of all extensions, agents and supervisors (basically any billable components).
This would reduce the need for manual reports to be run or filtering down monthly billing reports to get this information, and help reduce the number of users having to access the administrator account to get this information
1 vote -
total ring time
Input a field to allow for the capture of total ring time, across all distributions, so we can see how long a call has been ringing from point a to point z
3 votes -
Ability to tag an unreturned lost call
The ability to tag an unreturned lost call on the reports for a specific agent to call back, preventing multiple users in a busy call center environment from trying to call the same customer back at once and promoting a more efficient work ethic.
1 vote -
Report to identify pause resumed calls
I would like to be able to identify any calls that a device has paused through the Horizon business call recording
2 votes -
Unable to specify seconds when setting a date/time range on a report
We are no longer able to specify the seconds when setting a date/time range on the reports. This is required as we sometimes need to run a report on a single call and have to filter out any calls that started/ended within the same minute.
This is also causing an issue because the report is automatically rounding up the end time by adding 59 seconds to it, which is not obvious to the end user. The workaround for this would be to set your report (e.g.) to end at 16:59, but if you're not aware it's doing this you would…
4 votes -
Sandbox for portal layout changes
If changes to the general aesthetic of the portal (substantial changes in particular), can a sandbox be made available to review and provide feedback on the updated look and feel prior to the new portal rollout?
1 vote -
Unreturned calls still showing red when returned
Unreturned calls still show red, even when an agent has returned the call. It only goes green if the customer has rang back in again. so difficult to manage.
If they could also change colour that would be good.
1 vote -
1 vote
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1 vote
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Microsoft Teams - web link/ Centralized shareable dashboard
Create a link for wallboard to run in teams. Allowing a multiple locations to display a single board. This would allow multiple locations a single display that no one can fiddle with. The AKIXI users will have there own logins to pull reports. Allowing a centralized dashboard.
2 votes -
Column headers pinned
Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
Thanks1 vote -
New configuration page is cumbersome, text is too big
A few of our customers have 100+ hunt groups - if we want to select an option in Devices the new text size and layout means that we have to scroll up and down and left to right through the list to find the information as the text doesn't fit in the window. This is a step backwards.
The presentation prior to the change allowed for greater visibility and therefore greater ease of use.
The new lay out feels like change for changes sake.
6 votes -
Integrate with Microsoft Power Bi
It would be useful to integrate directly with Power Bi, I'm building a sales activity dashboard, one KPI is calls times but currently we have to manually export the data, add to a spreadsheet and then it updates the report, we want to remove the manual entry.
10 votes -
Lost Call Notifications
Have the ability to setup email notifications for missed calls, so that you can be emailed the information of the call and make the call back in good time, as opposed to it being a manual process of checking an hourly report which could be blank or having to check the dashboard.
6 votes -
Pick a call from Unreturned Lost Call Report
Much like how Akixi handles emails by picking emails from a queue on a first come first served, can this be implemented on the Unreturned Lost Calls?
If there are unreturned lost calls on the list, an agent should be able to press a button to pull and make a call to the oldest unreturned call. This would mean sales teams cant be picky in who they call and they will be dealt with in order. Also currently only the Supervisors can see the numbers on the reports so this would get round that?
1 vote -
Akixi 3000 Email HOLD status
We need to be able to put an email in “Hold” status, for example when a customer contacts an Insurance broker (our client), the brokers Agent needs to contact an underwater for pricing and wait for response, before the brokers agent can then reply to the email back to the customer with the offer.
The broker Agent would also would need to deal with other emails in between this response so would need to be able to take more than one out of the queue.
As the email picked from the queue would remain uin the agents mail box, this…
3 votes -
Increase API download limit above 4000
Increase the Report API download limit to over 4000
8 votes -
Report on length of time it is taking to return unanswered calls
The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.
2 votes -
Allow copying of a single report to another user
We have a customer with 3 wallboards in a call centre. The CC manager regularly wants to change a display on all screens. We don't want to overwrite all reports, just send 1 report to another user.
At the moment we are having to do this manually which is slow.2 votes -
Column width and text size on wallboard displays
Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.
EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
Setting this up as a completely new and separate report means we…1 vote
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