267 results found
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Combine calls by day & month
A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.
3 votes -
The ability to show data for more than one Hunt Group on a Wallboard
It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.
I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.
10 votes -
"Time since last call"
On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.
8 votes -
2 votes
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Automation API to Retrieve Billing CDRs
We would like an automate-able way to retrieve the Billing CDR file on a daily basis.
6 votes -
CLI Routing
Reckon you can spin this better than I Colin.
2 votes -
4 votes
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When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
Changing the date/time period when viewing a report should not modify the report settings permanently.2 votes -
Historical Unreturned Lost Calls - Add ability to see if calls were returned
For Historical Unreturned Lost Calls, add ability to see if calls were returned. This could be a field that indicates yes or no.
6 votes -
Pin Field Header On Report
It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.
2 votes -
1 vote
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Reseller level admin account
Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
Audit trailing would be required for these accounts.7 votes -
Automatic Synchronisation after changes in Broadsoft
Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions3 votes -
Template Reports
Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise
4 votes -
Calls by Hour Interval Report
We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.
8 votes -
Have XML as a downloadable report type, same as CSV, PDF, etc.
Have XML as a exportable report type, same as CSV, PDF, etc.
2 votes -
Continual Alarm for Unreturned Lost calls
Have a continuous alarm for whenever there is an unreturned call on the unreturned lost calls report
8 votes -
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
Concurrent Call Repoting
Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.
1 vote -
Display Unreturned Lost Calls on Wallboard
Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings
6 votes
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