187 results found
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Rolling monthly reports
We would like to be able to create rolling monthly reports. e.g. we would like a Calls By Month report to always show the previous 6 months calls
4 votes -
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
4 votes -
4 votes
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Template Reports
Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise
4 votes -
Order-By and Adjusting the Headers
Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.
4 votes -
Propagate reports from a Supervisor to other supervisors
Give supervisors the ability to propagate their reports to other supervisors, with the ability for the originating supervisor to have the ability to control the reports. with the ability to make them read only to the propagated supervisors.
4 votes -
"Time In State For" field
Customer is requesting "Time In State For" field should not show the time for the State "Signed Out". This is the case when an agent hasn't signed in for the day (there is no time shown), but if the agent signs in and then signs out at the end of the day it will show how long they have been signed out.
This is working as intended. Per the help file:
The duration that the agent has been in the current ACD state for. The column value shows empty for agents that have not signed in at all within the…3 votes -
Add the ability to see whether the device calling or the device called ended the call
Please add the ability to see whether the device calling or the device called ended the call
3 votes -
Colour-coded report tabs
Could an option in the report parameters be added to allow report tabs to be colour-coded on the tab bar at the bottom of the screen? Mockup attached.
Thanks for listening.
3 votes -
Alerting time field on Historic Call List
It would be useful to have a field on the Historic Call List that purely details the time an extension or ACD Agent was in an alerting state for, and not include time listening to entrance messages etc in the queue.
3 votes -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
total ring time
Input a field to allow for the capture of total ring time, across all distributions, so we can see how long a call has been ringing from point a to point z
3 votes -
ACD Agents login and log out daily/ weekly report
I believe there needs to be a way of reporting on ACD Agents that login each day and log out each day that can be reported on a weekly/monthly basis.
3 votes -
Maximize Full Screen Display
Ability to maximize the Full Screen display. I know in the last version you guys did a great job maximizing this.
Currently it shows the task bar at the bottom. Maybe a "Checkmark" next to Full Screen Display Mode that also says Hide Task Bar.
3 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
DND Report output is misleading
The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time
3 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
Missed calls report on the mobile app
Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.
3 votes -
Top Extension Desktop Wallboard Tile
Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration
3 votes -
Outbound call reporting via a particular DNIS entry.
When using Broadsoft premium call centre you can dial out via each of the different DNIS entry points. It appears that Akixi isn't capturing this outbound data so we are unable to report on the outbound traffic broken down by presented number.
Thanks,
Scott
3 votes
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