Outbound call reporting via a particular DNIS entry.
When using Broadsoft premium call centre you can dial out via each of the different DNIS entry points. It appears that Akixi isn't capturing this outbound data so we are unable to report on the outbound traffic broken down by presented number.
Thanks,
Scott
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Robin Zuberer commented
I am able to pull outbound data by DNIS with a historical call report however it doesn't total the outbound talk time so the data has to be pushed into excel and use a pivot table to extract the outbound data via each DNIS. May I suggest this for a future enhancement.
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Hi Scott,
We are pleased to let you know that your suggestion has moved to the design stage.
The Product team are now incorporating your suggestion into the design of a future product enhancement.
Please check back to this forum for any updates to your suggestion.
Thanks,
Marcus