187 results found
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My Reports list doesn't resize
The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.
1 vote -
Calls by Week - Filtered by Month
When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.
1 vote -
See more data at once
We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.
1 vote -
Being able to schedule reports to run every 30 minutes
would it be possible to add a 30 minute option to the scheduling section in a report?
1 vote -
1 vote
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Static Header Fields While Scrolling Down
When viewing reports, I am finding myself scrolling up to see the header fields. It would be nice if the header fields would stay constant (like freezing in Microsoft Excel).
1 vote -
1 vote
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colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote -
Alarms - Flash out with Extension number
Hi Team
As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .
Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.
Thanks
Karthik1 vote -
Report the Clearing Party
Please add the clear party and reason code to the call stats
Call centres need to see who ends the call
It helps assess agent performance and customer experience
Surprised that you do not already include this1 vote -
Agent help request
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.
1 vote -
Calls to UC collaborate bridge to be tracked
Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .
1 vote -
Display N/A descriptions rather than its code
The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.
1 vote -
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 vote -
Report over split time period
Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour
1 vote -
Change alarm
There is no point in the total bar flashing when setting alarms on extension list report.
1 vote -
1 vote
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Concurrent Call Repoting
Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.
1 vote -
Add total Agents signed in and signed out to Hunt Group reports
Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports
1 vote -
Filtering ACD Status Log By Status
Filtering ACD Status Log By Status
1 vote
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