267 results found
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Application Users with Read Only Access to be allowed to change the date range of their reports but nothing else
I have set the customer's Application User accounts as read only to prevent them from messing up the filters etc.. but this stopped them from accessing the clock icon to change the date range of the report so I had to give them full access.
It would be great if I could limit their access from modifying the report details but allow them to modify the date range of the reports so they can run historic reports from any day, week, month etc.. I.E. show the clock Icon on the reports in Read Only mode.3 votes -
Want to build any report easily by using “DEVICE FILTER” by allowing column 2nd “[Any Device]” to be sortable...
Would want to build any report more easily by using “DEVICE FILTER” by allowing 2nd column “[Any Device]" (i.e., "the descriptor") to also be sortable...
current default- 1st column phone numbers are in ascending order.
desired enhancement- 2nd column Descriptor filed in ascending Alpha/numerical order.Example: Build reports by Store # ID (or groups of Store # ID’s for a particular region)
<Sort this column>xxx-xxx-xxxx Store 00008
xxx-xxx-xxxx Store 00402
xxx-xxx-xxxx Store 05005
xxx-xxx-xxxx Store 09001
. . .
xxx-xxx-xxxx Store 999991 vote -
Historic Calls - Time stamps
Within the historic calls reports add the ability to have individual calls listed together in one chain.
Currently each leg of the calls is listed within the report based on time stamp rather than as one individual call containing all the legs together which makes it difficult to see quickly within the report the flow of the call.1 vote -
SmartRecord CTI call recording integration
I would like to see the ability to playback recorded calls in Akixi with SmartRecord CTI platform. The SmartRecord platform does support APIs.
7 votes -
Reports - multiple email addresses
Many have asked to have extra email addresses assigned to send out their weekly reports as its very limited
6 votes -
Enhancement to the timeframe reports capture data between
Currently, for multiple days, the report's data gives 00:00:00 to 23:59:59
Ideally would want a New Feature “OFFSET” where one could select “+3HR” that would essentially Offset and redefine a day to: 03:00:00 to 2:59:59 (next morning)
8/17 3:00:00 to (2:59:59 am next morning) data
8/18 3:00:00 to (2:59:59 am next morning) data
8/19 3:00:00 to (2:59:59 am next morning) dataand then also be able to set secondary filter: Time Range Between: 09:00:00 And: 02:29:59 (next morning)
2 votes -
2 votes
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2 votes
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French(Canadian) Language Support
Add product language support for French(Canadian). This would cover application and reports availability in English and French(Canadian)
1 vote -
allow mobile app to accept user agreement
Hi Team,
A few of our customers have requested if it could be possible to accept the user agreement from the mobile app on the first log in instead of having to sign into the desktop interface to accept the agreement.Please let me know if this is a reasonable request to be considered on future road maps?
1 vote -
Bulk upload new devices
It would be a valuable asset to have a dedicated bulk upload option to either manually enter the device # and/or broadworks ID (where a DDI/DID may not be available), or - even better - provide the ability to upload a csv.
2 votes -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale2 votes -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:12:19 Peter Smith Sale
07/13/2021 13:12:19 Peter Smith Call Back Later
07/13/2021 13:12:19 Peter Smith No Sale0 votes -
Schedule Dashboards
Is it possible to schedule dashboards as a report for an admin as that would mean instead of two or three reports the the user would get one.
1 vote -
Reporting for Broadworks Auto Attendant with submenus
Reporting for Broadworks Auto Attendant with submenus. This is a different Auto Attendant license than the original Broadworks AA. It is a more advanced AA that supports submenus, announcements, etc...
1 vote -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
Sign in with agent set in an unavailable code
Following the recent Akixi upgrade (2.2.2), we can no longer sign agents into a call centre group, with the agent set as unavailable. Is it possible this feature can be reinstated with future enhancements?
1 vote -
Percentage of Multiple incoming calls by a single number out of total incoming calls
Support,
We need a report filter in which we can see percentage of multiple incoming calls from a single number divided by total incoming calls of the day. For example, if there were a total of 100 incoming calls and 20 of those calls were made by the same User, the filter should display as below:
Source Number: "xyz"
Destination number: "abc"
Percentage of the calls: 20/100 (0.2)I know this will show a lot of single calls as well, but this would help users identifying the callers those are calling more than once a day.
Please let me know…
1 vote -
Reset password button in Omnichannel Panel
Currently, if an agent has forgotten their Akixi password, they are unable to request a password reset from the Omnichannel Panel and have to instead navigate to the Akixi web app. As not all agents use the Akixi reporting suite, it would be useful for them to be able to issue a reset request from the panel.
2 votes -
Akixi compatibility with Asterisk
Akixi compatibility with Asterisk platform.
2 votes
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