Importing 3rd party contacts to identify calls
We are regularly asked by customers about using 3rd party contact information to improve the context of their reports.
Principally for historical CDRs this would mean appending the records with a contact name to see more easily who the caller was.
We have been advised of a workaround whereby dummy DNIS entries can be used to generate this information, but this solution is not scalable, or dynamic.
Our suggestion is that if Akixi reads the Broadworks Enterprise Common list for corporate contacts by API, any CLI matches could result in the names being appended to the CDRs without Akixi needing to store its own contact list. This also means that the customer can continue to maintain their contacts within Broadworks without having to worry about keeping a second list in Akixi aligned manually.