Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.
It would be great to see how long as a percentage, how long an Agent has spent on the phone compared to their total time on duty.
2
votes
Reuben
shared this idea
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This suggestion has been considered for addition in the product and has now been added to the roadmap.
Do check back to this forum for updates to the suggestion.
Thanks,
Marcus -
This suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to the feature request.
Thanks,
Marcus