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Settings and activity

8 results found

  1. Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.

    2 votes

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    2 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben shared this idea  · 

  2. Display N/A descriptions rather than its code

    1 vote

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    Launched  ·  1 comment  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  · 

  3. Not Available Code Counts

    1 vote

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    0 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben shared this idea  · 

  4. Log Account Codes Directly on Akixi

    3 votes

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    Launched  ·  7 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  · 

  5. Wallboard click-through to drill down

    13 votes

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    Considered For Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  · 

  6. ACD Status Reporting

    4 votes

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    Considered For Roadmap  ·  9 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  · 
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    Reuben commented  · 

    On an ACD Agent report it would be great to see how many times an Agent has gone into a state for as well as the time, which is already possible.

  7. Filtering ACD Status Log By Status

    1 vote

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    Not Considered for Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  · 

  8. Customisable Colour Schemes

    6 votes

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    Considered For Roadmap  ·  2 comments  ·  Archive » Reporting  ·  Admin →
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    Reuben supported this idea  ·