267 results found
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Dynamically scaling filter list limit
It would be useful if the "Maximum Filter List Limit" could dynamically adjust based on the actual number of devices configured against the customer setup.
Currently, this defaults to 150 but does not automatically increase once the number of devices exceeds this. If this could automatically increase based on the true number of devices configured in Akixi, it would help avoid confusion once we exceed this default value.
2 votes -
Email only when there is data
When scheduling reports it would be handy to only have the report emailed if there is data present in the report. For example if a missed calls report has been configured, rather than is sending each hour and someone needing to check it to see if there is any data it would be better to only send if there is data in the report to show there is a missed call. Other solutions offer this report and has been mentioned when we have migrated customers to Akixi.
2 votes -
The Audit Trail needs a "quick search" or export capability
The Audit Trail needs a "quick search" capability so you can search by typing a telephony server or admin name, etc... An export for searching would be a temporary solution, but ultimately "search" within the application is the requirement
1 vote -
Is it possible to change the reporting language to something other than English?
Is it possible to set the web portal language on a user by user basis when it comes to individual Akixi supervisor logons/users? Would the Product Management team be able to advise if they intend to add other language packs in the future (and at what cost/timescale) as part of any release? Are there any plans to do this? Thank You..
1 vote -
SimRing Simultaneous Ring Hunt Group / Queue metric for Advanced / Missed calls
Please add the ability to capture the available Extensions/Agents, who were presented a call in a Simultaneous Ring / SimRing Hunt Group or Queue, but did not pick up the phone. This could be a new metric or it could possibly use the Advanced Call metric. Currently, the Akixi will only put a Advanced Call against the last person in the sim group when another user uses the call pickup function and takes the call from the group. Companies want to see all the members who "missed" the call, not the last one specified as available in the Hunt Group/Queue
4 votes -
Colour-coded report tabs
Could an option in the report parameters be added to allow report tabs to be colour-coded on the tab bar at the bottom of the screen? Mockup attached.
Thanks for listening.
3 votes -
Add 'create new folder' button
As far as we can see, the only way to create a new folder is to edit an existing report and add a new folder path in the 'modify report' screen.
A one-click 'create new folder' option within the folder panel on the left of the portal would be great. Thanks for listening.
If we've missed something obvious and there's already a quick way of creating a new folder, please point us in the right direction. Thanks.
4 votes -
Track inbound calls originating from unmonitored devices to monitored devices
Currently, if an unmonitored user makes an inbound call into a monitored user or service (HG, queue), the call is not tracked in Akixi. This request is track all calls regardless if the calling party is an unmonitored user or not.
Scenarios:
• If a non-user was to call in from any phone, it would be reported in the. Agent/queue stats because it was a call to the queue.
• If an un-monitored user was to call in from their cell phone, it would be reported in the Agent/queue stats because it was a call to the queue.
• BUT……4 votes -
Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.
It would be great to see how long as a percentage, how long an Agent has spent on the phone compared to their total time on duty.
2 votes -
Present Akixi Reports in an iframe
Have the ability to embed Akixi reports in an Iframe, allowing Akixi to be displayed from within other 3rd party solutions
3 votes -
New field for number of direct dial calls vs overall calls
It would be useful to have an additional field on the extension list reports that allow for you to see specifically how many out of a pot of calls were made to an extension directly, against how many the agent answered via a group.
For example, if we have an extension list filtered on a support team (hunt group), and are including calls for group device members, it would be useful to see "out of the 20 calls Joe Bloggs answered today, 5 were direct dials to his DDI"
1 vote -
Alerting time field on Historic Call List
It would be useful to have a field on the Historic Call List that purely details the time an extension or ACD Agent was in an alerting state for, and not include time listening to entrance messages etc in the queue.
3 votes -
Scrolling Ticker
Ticker tape/scrolling text panel for wallboards. To display incentives, projects for teams working on outbound campaigns. The ability to add an RSS news feed to this would be useful also but custom messages would be the main requirement.
1 vote -
Not Available Code Counts
Not available codes counts - at the moment you can report on how much time each agent has spent in an not available code on an ACD Agent List but you cannot report on how many times they have entered into that not available code.
1 vote -
Implementation of a "Bounce" metric
Currently we understand that there are mechanisms in place where Akixi will attempt to flatten calls that bounce into a single segment (such as where a call bounces to the same agent or location).
It would be useful if Akixi could report specifically on the number of times a call bounces, similar to how we see this on our CDR reports.
8 votes -
Support for Broadworks R24 Feature - Coaching
As of Broadworks R24, a new feature has become available to supervisors called "Supervisor Coaching", which allows for a supervisor to join a call center call with an agent and a caller, but speak only to the agent. It would be good if we could utilise this function in Akixi via the call controls, similar to "Forced Intrude" and "Silent Monitor"
4 votes -
Migrating Data To Different Providers
There needs to be the ability for partners and resellers of Akixi to be able to migrate customer data between the Akixi partitions. This would allow everyone to migrate data without losing the bespoke customer reports, scheduled emails and anything else that has been set up.
This could be completed by Akixi doing the work to migrate it to the new partner partition or via an export / import against a super admin.6 votes -
Prevent seconds returning to hh:mm:00 on date change
When changing the date in the custom range panel, the seconds in the time value reset to 00 from whatever it was previously set as (see video snippet). We're unsure if this is a bug or has been done by design, but for the 'to' value we always work to hh:mm:59 not hh:mm:00, so it's mildly irritating to have to change this every time we alter a date value.
Thanks for listening.
1 vote -
Working week to begin on Mon not Sun
Nothing ground breaking, but can we have the option to change the working week in the custom date range panel (see attached) back to Mon-Sun rather than Sun-Sat? We can't remember when exactly (last year perhaps), but this changed in one of the big updates a while ago.
Thanks for listening.
1 vote -
automatically add the date to the report's file names when a report is run
When a report is automatically run and emailed to the supervisor the name of the report does not include the date when the report was run. If a supervisor receives weekly reports, every week they receive a report which has the same name as the last report/s they received. This means they have to manually change the name of the report whilst saving the report to prevent it from overwriting the last report they saved. This is a basic requirement and is very simple for any code writer to insert the date into a file's name before it is saved…
2 votes
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