267 results found
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Ability to show how many users are set to a specific availability/ unavailable code across a day
Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.
This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00
7 votes -
Name import for Number identification
Import a CSV file to Akixi to give a list of known numbers and a name identity. Then when reports are produced, have a name field which shows names of matching CLI's captured.
1 vote -
Restricted wallboard/report views
Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.
13 votes -
Have the mobile app include other report styles
Have the mobile include other report styles like Extens lists or ACD Agent lists
1 vote -
Branding Options for the Mobile App
Have an option to have the App branded as part of the whole branding package.
2 votesPlanned release in Q1 2020
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External content view tile on wallboard
Requests for an external content view tile on the wallboard to display the likes of news feeds, live news videos, company logos etc.
2 votes -
Multiple days Call volumes and peak times view
Have the ability to show E.G 4 days, over a number of weeks or months, info like, Per 1/2 Hr, how many calls received, and abandoned, to list the days side by side to compare random dates against each other.
I've suggested exporting as CSV and making a view in a spreadsheet, plus a similar report attached. but the EU wanted it "just so".
Not a bad idea actually...
Even suggested a graph too..0 votes
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