187 results found
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Historical Unreturned Lost Calls - Add ability to see if calls were returned
For Historical Unreturned Lost Calls, add ability to see if calls were returned. This could be a field that indicates yes or no.
6 votes -
Pin Field Header On Report
It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.
2 votes -
1 vote
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Reseller level admin account
Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
Audit trailing would be required for these accounts.7 votes -
Automatic Synchronisation after changes in Broadsoft
Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions3 votes -
Template Reports
Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise
4 votes -
Calls by Hour Interval Report
We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.
8 votes -
Have XML as a downloadable report type, same as CSV, PDF, etc.
Have XML as a exportable report type, same as CSV, PDF, etc.
2 votes -
Continual Alarm for Unreturned Lost calls
Have a continuous alarm for whenever there is an unreturned call on the unreturned lost calls report
8 votes -
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
Concurrent Call Repoting
Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.
1 vote -
Display Unreturned Lost Calls on Wallboard
Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings
6 votes -
Log Account Codes Directly on Akixi
Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.
Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…
3 votes -
Unreturned call stats
Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.
2 votes -
Add total Agents signed in and signed out to Hunt Group reports
Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports
1 vote -
Order-By and Adjusting the Headers
Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.
4 votes -
Folders for My Reports
It would be nice to have folders included in the “My Reports” section. This way I can organize my reports. Currently, I have a long laundry list of reports I must search for. Not to mention having to name the report so that it corresponds to the partition I am working with.
2 votes -
Wallboard click-through to drill down
Ability to click a tile on the wallboard and dynamically filter and drill-down to the data detail that makes up the wallboard display - ie, 8 Abandoned Calls tile on Wallboard - when clicked and report will display that shows a list of eight abandoned calls and its associated metrics/stats. Tru
13 votes -
Filtering ACD Status Log By Status
Filtering ACD Status Log By Status
1 vote -
Accumulative and realtime talk stat for agents
Have the ability to view Accumulative and realtime talk stat for agents on a realtime report
1 vote
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