187 results found
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Wallboard tile Layout
Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…
1 vote -
Add the date to the name of a report before it is emailed to a supervisor
Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…
1 vote -
ACD NA Colour
ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.
1 vote -
Make Dashboard Reports Re-sizeable within the Dashboard
Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.
5 votes -
Wallboard Tile Sizing Within a Dashboard (Multiple Wallboards / Queues)
A client would like the option of resizing wallboard tiles, especially within a dashboard.
The issue occurs when we combine two wallboards (English and Spanish queues).
There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.
When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.
The ability to size these tiles would make it esthetically pleasing.
Thanks!
Alex Lawson2 votes -
Renaming Wallboard Display Tile Texts
We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.
This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.
We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.
Thanks!
Alex Lawson1 vote -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes -
Department Name available in all reports
Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports
1 vote -
Scheduled Dashboard Report
We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.
4 votes -
Configure User to have access to combination of Platforms and Partitions .
With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms
2 votes -
Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
4 votes -
Filter Sort Order
Is it possible that when you filter the device names, it shows in alphabetical rather than numerical order? This particular customer has around 200 call centre groups so having to manually look through all of them is very time consuming.
4 votes -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
6 votes -
Allow multiple reports to be selected at once
Allow for the shift+left click function when selecting reports, for example if you click report one's checkbox, then hold shift and click report four, it selects everything between as well.
1 vote -
Flexible & Multiple Email Address Per Report
Flexible & Multiple Email Address Per Report ,
We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?4 votes -
Hide Akixi 3000 omni-channel components if Akixi 3000 is not assigned to a partition
Please add an option to hide Akixi 3000 omni-channel components from Supervisor view if Akixi 3000 is not assigned to the partition.
For example, Chat and Email Contacts will not display if a user has Akixi Lite, 1000 or 2000 assigned to a partition.
A lot of service providers are very picky about what their end-users are able to see... They only want them to see products offered by the service provider. This new feature will allow service providers to control what their customers can see as far as functionality.
1 vote -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes -
Do not Count Unanswered Call Center Calls offered to an Agent Count as Overflowed
According to our troubleshooting with Akixi, any unanswered call to an agent (AKA Bounce) will count as an overflow on the wallboard.
This can greatly increase the Overflow counts on the wallboard.
If an overflow rule is set, specifically one sending the call off platform, then only those calls should be considered Overflowed.
1 vote
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