78 results found
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Report to identify pause resumed calls
I would like to be able to identify any calls that a device has paused through the Horizon business call recording
2 votes -
Microsoft Teams - web link/ Centralized shareable dashboard
Create a link for wallboard to run in teams. Allowing a multiple locations to display a single board. This would allow multiple locations a single display that no one can fiddle with. The AKIXI users will have there own logins to pull reports. Allowing a centralized dashboard.
2 votes -
Unavailable time not counting while on a call.
If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?
2 votes -
Wallboard Tile Sizing Within a Dashboard (Multiple Wallboards / Queues)
A client would like the option of resizing wallboard tiles, especially within a dashboard.
The issue occurs when we combine two wallboards (English and Spanish queues).
There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.
When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.
The ability to size these tiles would make it esthetically pleasing.
Thanks!
Alex Lawson2 votes -
Record Max Concurrent Queue Length
Is it possible to record max concurrent queue length of calls waiting in a report when filtering a Call Centre group?
Would be useful to see the max concurrent calls queuing against a queue, especially, when running a Calls By ½ Hour Interval report style so see which ½ Hour period had more calls queueing and action, accordingly.
This could run in conjunction with our current stat 'Max Concurrent Calls' to enable the supervisor to view the highest point of calls waiting in the queues.
2 votes -
Show multiple individuals on same screen
For real-time dashboards it would be nice to be able to put a filter on each tile for a different agent or extension. That would help for wallboard displays on the wall and gamification displays. That way I can put a tile up showing Agent 1, 2, 3, etc. and show a stat for each tile.
2 votes -
Move data from one partition or telephony server to another
If a device is moved from one partition or telephony server to another (within the same server), have the data associated with that device move with it.
2 votes -
Wallboard fields
Ability to have windows flashing red instead of flashing a darker shade of colour, this would make stats like Avg Waiting Time more noticable when on a wallboard.
Images attached to help show.
1 vote -
Alarm bell icon next to report name
Add an alarm bell icon next to the report name, like the one for scheduled reports. This will make it easier to find which report has the annoying alarm going off all the time!
1 vote -
Agent Color Control
Allow us to control the colors for each agent so we can specify the color based on their “Agent/Device Status”. Possibly even allow us to ONLY color the “Agent/Device Status” cell instead of the entire agent line. Coloring a single cell (Agent/Device Status) cell makes it easier to read the wallboard.
See attached screen shot comparing our old wallboard to the Nextiva wallboard…..same number of agents doing the same tasks, but the screenshot of our old wallboard is much easier to read and identify what is going on.
1 vote -
Consolidate Agent Status Fields on Real Time Report
**It would be very beneficial to populate the data from the following fields on the real time reports:
Call’s Device Name (Called)
Call’s Type/Direction
Device Status Description
ACD State Description
Not-Available Code DescriptionInto a single column, currently we have to display 5 columns on the wallboard to get this information and it makes the wallboard extremely difficult to read**
Here are a few examples.....
- If an agent is "unavailable" because they are on "Break", then they are not "Idle".....they are on "Break".....no need for 3 separate fields "Idle", "04" and "Break"
- If an agent is on an…1 vote -
The Audit Trail needs a "quick search" or export capability
The Audit Trail needs a "quick search" capability so you can search by typing a telephony server or admin name, etc... An export for searching would be a temporary solution, but ultimately "search" within the application is the requirement
1 vote -
Scrolling Ticker
Ticker tape/scrolling text panel for wallboards. To display incentives, projects for teams working on outbound campaigns. The ability to add an RSS news feed to this would be useful also but custom messages would be the main requirement.
1 vote -
Working week to begin on Mon not Sun
Nothing ground breaking, but can we have the option to change the working week in the custom date range panel (see attached) back to Mon-Sun rather than Sun-Sat? We can't remember when exactly (last year perhaps), but this changed in one of the big updates a while ago.
Thanks for listening.
1 vote -
Want to build any report easily by using “DEVICE FILTER” by allowing column 2nd “[Any Device]” to be sortable...
Would want to build any report more easily by using “DEVICE FILTER” by allowing 2nd column “[Any Device]" (i.e., "the descriptor") to also be sortable...
current default- 1st column phone numbers are in ascending order.
desired enhancement- 2nd column Descriptor filed in ascending Alpha/numerical order.Example: Build reports by Store # ID (or groups of Store # ID’s for a particular region)
<Sort this column>xxx-xxx-xxxx Store 00008
xxx-xxx-xxxx Store 00402
xxx-xxx-xxxx Store 05005
xxx-xxx-xxxx Store 09001
. . .
xxx-xxx-xxxx Store 999991 vote -
Historic Calls - Time stamps
Within the historic calls reports add the ability to have individual calls listed together in one chain.
Currently each leg of the calls is listed within the report based on time stamp rather than as one individual call containing all the legs together which makes it difficult to see quickly within the report the flow of the call.1 vote -
French(Canadian) Language Support
Add product language support for French(Canadian). This would cover application and reports availability in English and French(Canadian)
1 vote -
allow mobile app to accept user agreement
Hi Team,
A few of our customers have requested if it could be possible to accept the user agreement from the mobile app on the first log in instead of having to sign into the desktop interface to accept the agreement.Please let me know if this is a reasonable request to be considered on future road maps?
1 vote -
Schedule Dashboards
Is it possible to schedule dashboards as a report for an admin as that would mean instead of two or three reports the the user would get one.
1 vote -
Sign in with agent set in an unavailable code
Following the recent Akixi upgrade (2.2.2), we can no longer sign agents into a call centre group, with the agent set as unavailable. Is it possible this feature can be reinstated with future enhancements?
1 vote
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