78 results found
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First Time Caller
We would like to see a field created to indicate a call is a first time caller
4 votes -
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
4 votes -
Colour-coded report tabs
Could an option in the report parameters be added to allow report tabs to be colour-coded on the tab bar at the bottom of the screen? Mockup attached.
Thanks for listening.
3 votes -
Present Akixi Reports in an iframe
Have the ability to embed Akixi reports in an Iframe, allowing Akixi to be displayed from within other 3rd party solutions
3 votes -
Application Users with Read Only Access to be allowed to change the date range of their reports but nothing else
I have set the customer's Application User accounts as read only to prevent them from messing up the filters etc.. but this stopped them from accessing the clock icon to change the date range of the report so I had to give them full access.
It would be great if I could limit their access from modifying the report details but allow them to modify the date range of the reports so they can run historic reports from any day, week, month etc.. I.E. show the clock Icon on the reports in Read Only mode.3 votes -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
total ring time
Input a field to allow for the capture of total ring time, across all distributions, so we can see how long a call has been ringing from point a to point z
3 votes -
Cross platform integration with Kakapo
Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
Has this ever been tested…3 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
ACD
Support for more ACD codes beyond the hard limit of 10.
3 votes -
Outbound call reporting via a particular DNIS entry.
When using Broadsoft premium call centre you can dial out via each of the different DNIS entry points. It appears that Akixi isn't capturing this outbound data so we are unable to report on the outbound traffic broken down by presented number.
Thanks,
Scott
3 votes -
Financial values vs call length
Hi guys,
Can you look in to adding a field for financial values vs call length?
I.e. total talk time x manual value (e.g 20p per minute) = total call cost
3 votes -
sort
Hi, it sounds simple and thought I may be missing something but found out it isn't possible. Can you please add the ability to change the column that the report is sorted on (ascending or descending). For example, looking at a historical call report the sorting is being done on the 'Ended' column, however I want to be able to have the calls sorted by the 'Started (Dist)' column so the calls are listed by the time the calls came in not when they ended.
2 votes -
Enable borders in the dashboard
It would be useful to have a setting within the dashboard view to enable borders on the component reports, which would help add some distinction between the contained reports.
This would be useful (for example) where multiple desktop wallboards are within a dashboard, to help make clear where one wallboard ends and another begins.
2 votes -
Additional or more customizable Dashboard Layout templates
It would be great to have additional layout options for Dashboards.
I am working with a client whose data isn't comfortably viewable in any of the layout templates. Some of their reports need to be full length (vertically), but some will be so short they could conceivably stack 4 reports vertically. Having the ability to further customize the layout (or even to get some more out-of-the-box layout templates) would allow them to get all of the agent reports properly segmented and viewable on one screen in a much more visually digestible way.
Would also be great is some allowed for…2 votes -
Dynamically scaling filter list limit
It would be useful if the "Maximum Filter List Limit" could dynamically adjust based on the actual number of devices configured against the customer setup.
Currently, this defaults to 150 but does not automatically increase once the number of devices exceeds this. If this could automatically increase based on the true number of devices configured in Akixi, it would help avoid confusion once we exceed this default value.
2 votes -
Email only when there is data
When scheduling reports it would be handy to only have the report emailed if there is data present in the report. For example if a missed calls report has been configured, rather than is sending each hour and someone needing to check it to see if there is any data it would be better to only send if there is data in the report to show there is a missed call. Other solutions offer this report and has been mentioned when we have migrated customers to Akixi.
2 votes -
Enhancement to the timeframe reports capture data between
Currently, for multiple days, the report's data gives 00:00:00 to 23:59:59
Ideally would want a New Feature “OFFSET” where one could select “+3HR” that would essentially Offset and redefine a day to: 03:00:00 to 2:59:59 (next morning)
8/17 3:00:00 to (2:59:59 am next morning) data
8/18 3:00:00 to (2:59:59 am next morning) data
8/19 3:00:00 to (2:59:59 am next morning) dataand then also be able to set secondary filter: Time Range Between: 09:00:00 And: 02:29:59 (next morning)
2 votes -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale2 votes -
Ability to see which users were available at time of call
We run call que groups and sometime calls are missed
I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.
2 votes
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