38 results found
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Top Extension Desktop Wallboard Tile
Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration
3 votes -
Chat Integration to Zendesk
PLease can you look at integrating Zendesk to the chat reporting.
2 votes -
Akixi integration for Gamma SIP Trunk Call Manager
Currently we have a number of customers on Gamma SIP Trunk Call Manager with an on premise PABX. This enables us to provide customers a number of SIP Trunks - 10 for example - but also enables us to call queue in the cloud.
The issue I have is that the data for the calls queued in the cloud on the Gamma SIP Trunk Call Manager (STCM) is not passed to Akixi on the PABX/Akixi Server. STCM has basic reporting and dashboard built in but this then leaves our customers with two places they have to look for information and…
3 votes -
colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote -
can we get the longest waiting tile on the desk top wallboard to increment continuously even after a call has been overflowed between groups
could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered
cheers robin
10 votes -
A visual addition to Akixi Lite
I believe the Akixi Lite version will be greatly enhanced by adding some visual content. My idea would be to investigate a visual (possibly fixed) but informative dashboard for the range. This would appeal to the start-up businesses and smaller end of the analytics marketplace. The feature may give samples of reports such as the wallboard, the chart views, and other live reports found in 1000 etc. However, they would be general overviews for the whole business and encourage customers to upgrade to higher products. Crucially, they would deliver visual strengths of Akixi at a very competitive pricing giving Akixi…
1 vote -
Alarms - Flash out with Extension number
Hi Team
As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .
Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.
Thanks
Karthik1 vote -
Automatically Add The Extension When Adding An ACD Agent
Is it possible to implement a flag that automatically detects if the extension user is configured when adding an ACD Agent in Akixi?
Unfortunately, at this current moment, many resellers don't know that the ACD Agent won't work unless both components are configured in Akixi. So many, just configure the ACD Agent without realising that the extension component is not yet configured and only realise the issue when running the agent via the report and no statistical data is available.
In this case, when attempting to add an ACD Agent in Akixi, and the extension is not yet configured, would…
3 votes -
Geographical location call heat map
The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.
5 votes -
The Ability To Modify The Text Format On Chart View Reports
I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.
2 votes -
"Time since last call"
On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.
8 votes -
CLI Routing
Reckon you can spin this better than I Colin.
2 votes -
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing
When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
Changing the date/time period when viewing a report should not modify the report settings permanently.2 votes -
1 vote
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Have XML as a downloadable report type, same as CSV, PDF, etc.
Have XML as a exportable report type, same as CSV, PDF, etc.
2 votes -
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
AUservoice Branding
Have the ability to brand the Akixi Feedback Portal
0 votes -
Name import for Number identification
Import a CSV file to Akixi to give a list of known numbers and a name identity. Then when reports are produced, have a name field which shows names of matching CLI's captured.
1 vote
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