38 results found
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Send calls to back of the queue
This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"
13 votes -
can we get the longest waiting tile on the desk top wallboard to increment continuously even after a call has been overflowed between groups
could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered
cheers robin
10 votes -
"Time since last call"
On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.
8 votes -
Metaswitch IPPBX
Please integrate with the Metaswitch IPPBX to enhance the reporting of the platform
5 votes -
Geographical location call heat map
The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.
5 votes -
Report on forward statistics
We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?
4 votes -
Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
4 votes -
Flexible & Multiple Email Address Per Report
Flexible & Multiple Email Address Per Report ,
We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?4 votes -
Add the ability to only count a call once when using hunt groups
When you have both hunt groups and individual numbers in a report calls are counted multiple times. Idea is to provide a filter to only count the call once for the report without having to select final segment only.
4 votes -
DND Report output is misleading
The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time
3 votes -
Top Extension Desktop Wallboard Tile
Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration
3 votes -
Akixi integration for Gamma SIP Trunk Call Manager
Currently we have a number of customers on Gamma SIP Trunk Call Manager with an on premise PABX. This enables us to provide customers a number of SIP Trunks - 10 for example - but also enables us to call queue in the cloud.
The issue I have is that the data for the calls queued in the cloud on the Gamma SIP Trunk Call Manager (STCM) is not passed to Akixi on the PABX/Akixi Server. STCM has basic reporting and dashboard built in but this then leaves our customers with two places they have to look for information and…
3 votes -
Automatically Add The Extension When Adding An ACD Agent
Is it possible to implement a flag that automatically detects if the extension user is configured when adding an ACD Agent in Akixi?
Unfortunately, at this current moment, many resellers don't know that the ACD Agent won't work unless both components are configured in Akixi. So many, just configure the ACD Agent without realising that the extension component is not yet configured and only realise the issue when running the agent via the report and no statistical data is available.
In this case, when attempting to add an ACD Agent in Akixi, and the extension is not yet configured, would…
3 votes -
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
Report on Trk-Trk Calls
At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?
It would also be good to have a separate field for this, something like 'overflowed off ans'.
Thanks,
Rhys2 votes -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes -
Can we give the reseller the admin rights to delete a Phantom call in Akixi.
Can we give the reseller the admin rights to delete a Phantom call that is showing in the Akixi reports before it is automatically deleted in 8 hours time.
2 votes -
Call reporting for Cisco
As a Cisco reseller we need reporting packages that need the following:
Inbound and Outbound Call activity
Cradle to grave reporting
Ability to total call time per user
Management reports that are preconfigured and don't need to be adjusted from an excel format.
Or the ability to easily modify the excel export of reports
We need the ability to call inbound and outbound call activity for sales reps etc...
Overall Company call volume
Workforce Management AnalyticsThis is a business market space that constitutes in excess of 10k MRR
2 votes -
Chat Integration to Zendesk
PLease can you look at integrating Zendesk to the chat reporting.
2 votes -
The Ability To Modify The Text Format On Chart View Reports
I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.
2 votes
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