187 results found
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Allow headers to be editable
Our customer would like to be able to change the column headers on the wallboard and have the ability to change the size to match the text in the header.
This way they can make the wallboard more bespoke to their needs
3 votes -
Financial values vs call length
Hi guys,
Can you look in to adding a field for financial values vs call length?
I.e. total talk time x manual value (e.g 20p per minute) = total call cost
3 votes -
Hide ACD stats for signed out agents
We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.
3 votes -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
Show details of clear party for call
Show details of clear party for call
Basically show details of which party hung up and make this a field which can be reported and filtered3 votes -
The tool-tip box containing calls statistics on the BLF view transitions away
When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.
It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.
3 votes -
Combine calls by day & month
A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.
3 votes -
Automatic Synchronisation after changes in Broadsoft
Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions3 votes -
Manually remove returned calls from the Unreturned Lost Calls report
Have the ability to remove returned calls from the Unreturned lost calls list.
3 votes -
Log Account Codes Directly on Akixi
Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.
Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…
3 votes -
Enhancement for inbound calls to only be reported on once, so that it shows the correct information on the reports and wallboard
One call from a customer in to be only reported once on both the reports and on the dashboard. The issue is I ned to manipulate the data which is very time consuming, a first call on a report wasn't necessarily answered at the time is says, and it was likely to have gone into an overflow, and then was answered by the overflow group. So what I find myself doing is when I receive the report is deleting all records that are New Call, Answered No, and the status diverted. This is to show it wasn't a missed call,…
2 votes -
sort
Hi, it sounds simple and thought I may be missing something but found out it isn't possible. Can you please add the ability to change the column that the report is sorted on (ascending or descending). For example, looking at a historical call report the sorting is being done on the 'Ended' column, however I want to be able to have the calls sorted by the 'Started (Dist)' column so the calls are listed by the time the calls came in not when they ended.
2 votes -
Display Queue/Ring Times Separately
The ability to display the time customers are in a holding queue seperately from how long a call centre agent handset has been ringing. At present only the total time is displayed from the start of the call entering the queue giving false data on the wallboard.
2 votes -
Enable borders in the dashboard
It would be useful to have a setting within the dashboard view to enable borders on the component reports, which would help add some distinction between the contained reports.
This would be useful (for example) where multiple desktop wallboards are within a dashboard, to help make clear where one wallboard ends and another begins.
2 votes -
Remove Mandatary Call Queue Greeting Time from Call Waiting Fields
Currently when a mandatary greeting is played on a Call Centre Queue (ie greeting could be over one minute) this is included in the Waiting time fields. Could a feature be developed to remove the greeting time, so essentially a tick box and field to remove the greeting time
2 votes -
Additional or more customizable Dashboard Layout templates
It would be great to have additional layout options for Dashboards.
I am working with a client whose data isn't comfortably viewable in any of the layout templates. Some of their reports need to be full length (vertically), but some will be so short they could conceivably stack 4 reports vertically. Having the ability to further customize the layout (or even to get some more out-of-the-box layout templates) would allow them to get all of the agent reports properly segmented and viewable on one screen in a much more visually digestible way.
Would also be great is some allowed for…2 votes -
Implement "Total Held Calls" field
It would be useful if we could implement a field into Akixi which would allow us to track the total number of held calls across a given timeframe.
2 votes -
Dynamically scaling filter list limit
It would be useful if the "Maximum Filter List Limit" could dynamically adjust based on the actual number of devices configured against the customer setup.
Currently, this defaults to 150 but does not automatically increase once the number of devices exceeds this. If this could automatically increase based on the true number of devices configured in Akixi, it would help avoid confusion once we exceed this default value.
2 votes -
Email only when there is data
When scheduling reports it would be handy to only have the report emailed if there is data present in the report. For example if a missed calls report has been configured, rather than is sending each hour and someone needing to check it to see if there is any data it would be better to only send if there is data in the report to show there is a missed call. Other solutions offer this report and has been mentioned when we have migrated customers to Akixi.
2 votes -
Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.
It would be great to see how long as a percentage, how long an Agent has spent on the phone compared to their total time on duty.
2 votes
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