Skip to content
← Welcome to Akixi's online feedback portal.

Archive

Archive

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Archived comments

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

27 results found

  1. Unreturned calls still showing red when returned

    Unreturned calls still show red, even when an agent has returned the call. It only goes green if the customer has rang back in again. so difficult to manage.

    If they could also change colour that would be good.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Considered For Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Banner edit

    Allow customer-driven banner editing for internal maintenance events and service outages.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Declined  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Omnichannel Panel Download

    make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Not Considered for Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Additions to calls Ended on Hold Metric

    The calls ended on hold has been very well received by our customers. It would be helpful to display the total amount of calls placed on hold, and the total ended at varying time lengths, so that customers can determine the average length of time a call disconnects after being on hold.

    Also, it appears the % Ended on Hold is derived from the total calls and the number of calls ended on hold. I suggest the %Ended on hold be taken from the total amount of calls placed on hold and the number of calls ended on hold.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    In Development  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Call listening through Akixi

    It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Not Considered for Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Messages can be multi-tenanted for branding purposes

    Messages are system wide. We cannot tailor for specific clients without affecting everyone else. So we have to make this as generic as possible. Would be nice to have messages assigned at the Telephony Server / Partition level.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Launched  ·  2 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. disposition codes reporting

    disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Launched  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
2 Next →
  • Don't see your idea?