Duplicate Agent Details from Device Input
The ability to replicate the Agent details when entering a device. As the information is pretty much the same, it's time consuming to have to create the agent as well as the device. Just a simple tick box to say "Create Agent" and pull through the relevant details.
6
votes
Keith Dawkins
shared this idea
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Anonymous commented
It may be a better option to automatically create a device when creating an agent. In the majority of cases, and ACD Agent is not also required. You do, however, always need a device in place if you want to add an ACD Agent. This would have the added benefit of alerting the administrator that there is no corresponding device for the agent they are adding.