Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale
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Hi Rajeev,
We are pleased to let you know that your suggestion has moved to the design stage.
The Product team are now incorporating your suggestion into the design of a future product enhancement.
Do let us know if you have any other comments that can be passed to the Product team during the planning stage.
Please check back to this forum for any updates to your suggestion.
Thanks,
Marcus -
Hi Rajeev,
Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.
Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.
Thanks,
Marcus