Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale
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