Percentage of Multiple incoming calls by a single number out of total incoming calls
We need a report filter in which we can see percentage of multiple incoming calls from a single number divided by total incoming calls of the day. For example, if there were a total of 100 incoming calls and 20 of those calls were made by the same User, the filter should display as below:
Source Number: "xyz"
Destination number: "abc"
Percentage of the calls: 20/100 (0.2)
I know this will show a lot of single calls as well, but this would help users identifying the callers those are calling more than once a day.
Please let me know if that would be something that can be added in Akixi portal in near updates that would be great. Thanks in advance.
We would like to inform you that your suggestion has been considered for addition in the product and has now been added to the roadmap.
We really see the value of having your suggestion as a feature in the product in the future.
Please let us know if you have any other comments about your suggestion that can be passed to the Product team.
Do check back to this forum for updates to your suggestion.
Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.
I can see how it would be really useful to undersatnd the percentage of calls that are coming into the business by each number.
Something that you may already be aware of - you can use the 'Calls By Tel No' report to filter on how many calls are coming into the business from external numbers (see attached). I know that this does not give you overall percentages, but you can use this to undersatnd which external numbers are calling in the most. I hope this helps as a work-around for now.