Collect disposition codes once a call has ended
Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on
disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.
Scott Rixon commented
Upvoted as we need the feature if a customer is going to use disposition codes. It's too risky top hope the agent applies the code during call. That's what wrap up is for.
At current, we do not yet have a way where the disposition code can be captured at the end of the call, this is something we would need to build into the software. This is however a feature that we are able to consider for future release. Please leave this one with us and we will update you and this suggestion post once we have an update. We appreciate your patience.
Hi there, Is there any update with this feature request?