6 results found
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Ability for end-user to run soft-sync
Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.
3 votes -
DNIS Records
Customers regularly ask for a contact name displayed on reports based on the CLI of the contact called/calling.
I am aware that we can add DNIS records on Akixi but these have to be manually added individually. The possibility to bulk upload these as a CSV would be handy.
Or ideally for the DNIS record to be looked up in the Horizon directory so information doesn't have to be uploaded in to Akixi.
Many thanks
3 votes -
disposition codes reporting
disposition codes only report correctly if they enter these while they are on the call. if they attempt to do so during their wrap up, the reports do not correctly reflect the disposition. They should be able to do this.
0 votes -
Importing 3rd party contacts to identify calls
We are regularly asked by customers about using 3rd party contact information to improve the context of their reports.
Principally for historical CDRs this would mean appending the records with a contact name to see more easily who the caller was.
We have been advised of a workaround whereby dummy DNIS entries can be used to generate this information, but this solution is not scalable, or dynamic.
Our suggestion is that if Akixi reads the Broadworks Enterprise Common list for corporate contacts by API, any CLI matches could result in the names being appended to the CDRs without Akixi needing…
21 votes -
Messages can be multi-tenanted for branding purposes
Messages are system wide. We cannot tailor for specific clients without affecting everyone else. So we have to make this as generic as possible. Would be nice to have messages assigned at the Telephony Server / Partition level.
1 vote -
Report on SIP Trunks
With many businesses connecting existing PBX solutions to SIP trunks from many suppliers, it would be great o have an Akixi introduction product to see the power of Call Analytics at this Cloud introductory level. This in turn will enhance the business benefits to move completely to the cloud and hence more powerful business intelligence tools.
4 votes
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