27 results found
-
Additions to calls Ended on Hold Metric
The calls ended on hold has been very well received by our customers. It would be helpful to display the total amount of calls placed on hold, and the total ended at varying time lengths, so that customers can determine the average length of time a call disconnects after being on hold.
Also, it appears the % Ended on Hold is derived from the total calls and the number of calls ended on hold. I suggest the %Ended on hold be taken from the total amount of calls placed on hold and the number of calls ended on hold.
1 vote -
Call listening through Akixi
It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.
1 vote -
Importing 3rd party contacts to identify calls
We are regularly asked by customers about using 3rd party contact information to improve the context of their reports.
Principally for historical CDRs this would mean appending the records with a contact name to see more easily who the caller was.
We have been advised of a workaround whereby dummy DNIS entries can be used to generate this information, but this solution is not scalable, or dynamic.
Our suggestion is that if Akixi reads the Broadworks Enterprise Common list for corporate contacts by API, any CLI matches could result in the names being appended to the CDRs without Akixi needing…
21 votes -
CLI Routing
Reckon you can spin this better than I Colin.
2 votes -
Messages can be multi-tenanted for branding purposes
Messages are system wide. We cannot tailor for specific clients without affecting everyone else. So we have to make this as generic as possible. Would be nice to have messages assigned at the Telephony Server / Partition level.
1 vote -
Report on SIP Trunks
With many businesses connecting existing PBX solutions to SIP trunks from many suppliers, it would be great o have an Akixi introduction product to see the power of Call Analytics at this Cloud introductory level. This in turn will enhance the business benefits to move completely to the cloud and hence more powerful business intelligence tools.
4 votes -
Restricted wallboard/report views
Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.
13 votes
- Don't see your idea?