78 results found
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Enter multiple "Answer Types" without using "All"
It would be useful to be able to specify multiple different call answer types, without the need to include all types (overflowed off etc). So for example, if we only want to see calls that were answered or abandoned in an extension list, and not include advanced calls etc.
1 vote -
Ability to "Tag" calls on Akixi
Enable users to tag a call on Akixi to help identify differing call campaigns, eg "Twitter", "Fedex" etc...
Ideally, this would replace the displayed number called description
1 vote -
Reports Filter
When looking at your currently created reports, having a filter to narrow down particular reports containing a key word.
Some of our customers have multiple created reports and they would like to see what report is most suited.
Ie: entering "KPI" and it would display any reports which contain that field.
1 vote -
Admin Reports - Scheduled to show total number of extensions, agents and supervisors per site
It would be useful if administrators could run a scheduled report for the xth day of the month that will automatically provide a list of all extensions, agents and supervisors (basically any billable components).
This would reduce the need for manual reports to be run or filtering down monthly billing reports to get this information, and help reduce the number of users having to access the administrator account to get this information
1 vote -
Ability to tag an unreturned lost call
The ability to tag an unreturned lost call on the reports for a specific agent to call back, preventing multiple users in a busy call center environment from trying to call the same customer back at once and promoting a more efficient work ethic.
1 vote -
Unreturned calls still showing red when returned
Unreturned calls still show red, even when an agent has returned the call. It only goes green if the customer has rang back in again. so difficult to manage.
If they could also change colour that would be good.
1 vote -
1 vote
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Pick a call from Unreturned Lost Call Report
Much like how Akixi handles emails by picking emails from a queue on a first come first served, can this be implemented on the Unreturned Lost Calls?
If there are unreturned lost calls on the list, an agent should be able to press a button to pull and make a call to the oldest unreturned call. This would mean sales teams cant be picky in who they call and they will be dealt with in order. Also currently only the Supervisors can see the numbers on the reports so this would get round that?
1 vote -
Column width and text size on wallboard displays
Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.
EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
Setting this up as a completely new and separate report means we…1 vote -
In regards to miscellaneous filtering of devices. We need to be able to sort by Name. Clients don't memorize numbers.
Location filtering of Devices is very tedious, when you have hundreds of devices with a name and a number assigned. Most of the time, my clients can set their filters by the person's name. They don't know the numbers by heart. It would make it so much easier to have a sort at the top of the list of the device description for alphabetical listing. When you have hundreds and hundreds of devices, it makes sense.
1 vote -
Wallboard tile Layout
Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…
1 vote -
Add the date to the name of a report before it is emailed to a supervisor
Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…
1 vote -
Department Name available in all reports
Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports
1 vote -
Add agent name to 'not available code usage' report
The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.
There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.
Thanks for listening.
1 vote -
1 vote
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Report the Clearing Party
Please add the clear party and reason code to the call stats
Call centres need to see who ends the call
It helps assess agent performance and customer experience
Surprised that you do not already include this1 vote -
Calls to UC collaborate bridge to be tracked
Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .
1 vote -
Add total Agents signed in and signed out to Hunt Group reports
Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports
1 vote
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