78 results found
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Enhancement to the timeframe reports capture data between
Currently, for multiple days, the report's data gives 00:00:00 to 23:59:59
Ideally would want a New Feature “OFFSET” where one could select “+3HR” that would essentially Offset and redefine a day to: 03:00:00 to 2:59:59 (next morning)
8/17 3:00:00 to (2:59:59 am next morning) data
8/18 3:00:00 to (2:59:59 am next morning) data
8/19 3:00:00 to (2:59:59 am next morning) dataand then also be able to set secondary filter: Time Range Between: 09:00:00 And: 02:29:59 (next morning)
2 votes -
French(Canadian) Language Support
Add product language support for French(Canadian). This would cover application and reports availability in English and French(Canadian)
1 vote -
allow mobile app to accept user agreement
Hi Team,
A few of our customers have requested if it could be possible to accept the user agreement from the mobile app on the first log in instead of having to sign into the desktop interface to accept the agreement.Please let me know if this is a reasonable request to be considered on future road maps?
1 vote -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:21:19 Peter Smith Sale
07/13/2021 13:41:19 Peter Smith Call Back Later
07/13/2021 13:44:19 Peter Smith No Sale2 votes -
Schedule Dashboards
Is it possible to schedule dashboards as a report for an admin as that would mean instead of two or three reports the the user would get one.
1 vote -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
Sign in with agent set in an unavailable code
Following the recent Akixi upgrade (2.2.2), we can no longer sign agents into a call centre group, with the agent set as unavailable. Is it possible this feature can be reinstated with future enhancements?
1 vote -
Ability to see which users were available at time of call
We run call que groups and sometime calls are missed
I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.
2 votes -
Enter multiple "Answer Types" without using "All"
It would be useful to be able to specify multiple different call answer types, without the need to include all types (overflowed off etc). So for example, if we only want to see calls that were answered or abandoned in an extension list, and not include advanced calls etc.
1 vote -
Copy reports between Supervisors
Hi, Is there away that we can get Supervisors to copy their own reports to other Supervisors? We are getting a lot of requests to do this as a site will have one main Akxi Admin who wants to setup one set of reports on their account and then copy them to the others. At present im having to log in and do that part for them
4 votes -
Ability to "Tag" calls on Akixi
Enable users to tag a call on Akixi to help identify differing call campaigns, eg "Twitter", "Fedex" etc...
Ideally, this would replace the displayed number called description
1 vote -
ACD Status Reporting
Please can we have a report for Agents which shows how long they have been in each state for.
4 votes -
Be able to monitor internal calls without monitoring all devices
It would be useful to be able to monitor all internal calls, regardless of whether both the calling and called party are monitored on Akixi or not, as presently we are missing a number of call statistics due to these originating from unmonitored extensions from within the same enterprise.
5 votes -
Reports Filter
When looking at your currently created reports, having a filter to narrow down particular reports containing a key word.
Some of our customers have multiple created reports and they would like to see what report is most suited.
Ie: entering "KPI" and it would display any reports which contain that field.
1 vote -
Admin Reports - Scheduled to show total number of extensions, agents and supervisors per site
It would be useful if administrators could run a scheduled report for the xth day of the month that will automatically provide a list of all extensions, agents and supervisors (basically any billable components).
This would reduce the need for manual reports to be run or filtering down monthly billing reports to get this information, and help reduce the number of users having to access the administrator account to get this information
1 vote -
total ring time
Input a field to allow for the capture of total ring time, across all distributions, so we can see how long a call has been ringing from point a to point z
3 votes -
Ability to tag an unreturned lost call
The ability to tag an unreturned lost call on the reports for a specific agent to call back, preventing multiple users in a busy call center environment from trying to call the same customer back at once and promoting a more efficient work ethic.
1 vote -
Report to identify pause resumed calls
I would like to be able to identify any calls that a device has paused through the Horizon business call recording
2 votes -
Unreturned calls still showing red when returned
Unreturned calls still show red, even when an agent has returned the call. It only goes green if the customer has rang back in again. so difficult to manage.
If they could also change colour that would be good.
1 vote -
1 vote
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