187 results found
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Scheduled Dashboard Report
We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.
4 votes -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes -
Wallboard tile Layout
Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…
1 vote -
Wallboard Tile Sizing Within a Dashboard (Multiple Wallboards / Queues)
A client would like the option of resizing wallboard tiles, especially within a dashboard.
The issue occurs when we combine two wallboards (English and Spanish queues).
There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.
When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.
The ability to size these tiles would make it esthetically pleasing.
Thanks!
Alex Lawson2 votes -
Renaming Wallboard Display Tile Texts
We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.
This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.
We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.
Thanks!
Alex Lawson1 vote -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes -
Filter Sort Order
Is it possible that when you filter the device names, it shows in alphabetical rather than numerical order? This particular customer has around 200 call centre groups so having to manually look through all of them is very time consuming.
4 votes -
can we get the longest waiting tile on the desk top wallboard to increment continuously even after a call has been overflowed between groups
could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered
cheers robin
10 votes -
Flexible & Multiple Email Address Per Report
Flexible & Multiple Email Address Per Report ,
We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?4 votes -
In regards to miscellaneous filtering of devices. We need to be able to sort by Name. Clients don't memorize numbers.
Location filtering of Devices is very tedious, when you have hundreds of devices with a name and a number assigned. Most of the time, my clients can set their filters by the person's name. They don't know the numbers by heart. It would make it so much easier to have a sort at the top of the list of the device description for alphabetical listing. When you have hundreds and hundreds of devices, it makes sense.
1 vote -
Add the date to the name of a report before it is emailed to a supervisor
Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…
1 vote -
Configure User to have access to combination of Platforms and Partitions .
With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms
2 votes -
ACD NA Colour
ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.
1 vote -
Add the ability to only count a call once when using hunt groups
When you have both hunt groups and individual numbers in a report calls are counted multiple times. Idea is to provide a filter to only count the call once for the report without having to select final segment only.
4 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
Customisable Colour Schemes
Colour customisation on reports other than the wallboard to aid matching aesthetics across a whole wallboard. ACD Agent Lists should allow for alternative colour schemes to help the design be more approachable.
6 votes -
DND Report output is misleading
The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time
3 votes -
Add agent name to 'not available code usage' report
The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.
There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.
Thanks for listening.
1 vote -
Department Name available in all reports
Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports
1 vote
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